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Ripoff Report | Wpi* Ifriends Review - Internet - Wpi ifriends charging
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Report: #301872

Complaint Review: Wpi* Ifriends - Internet

  • Submitted:
  • Updated:
  • Reported By: schofield barracks Hawaii
  • Author Confirmed What's this?
  • Why?
  • Wpi* Ifriends ifriends.com Internet U.S.A.

Wpi* Ifriends charging my account and i never used the account Internet

*UPDATE Employee: Reply from iFriends

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My account is being charged by this company and i never used it. I went to the site on day it said free but i never used it. now they keep charging my account every month.

I went to the site to try to get them from charging me but there's no cancal membership on the site anywhere. Is there a way where i can get my card to stop being charged.

Terell
schofield barracks, Hawaii
U.S.A.

This report was posted on Ripoff Report on 01/20/2008 04:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wpi-ifriends/internet/wpi-ifriends-charging-my-account-and-i-never-used-the-account-internet-301872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Tuesday, January 29, 2008

Because Terell/Deshawn provided no information, we were not able to locate an account with our service. We will be happy to cancel the account and refund any charges billed to him once we can find the appropriate account. We urge Terell/Deshawn to contact our Customer Care department directly at 1-800-243-9726. This is a toll-free call, and representatives are available 24 hours a day, 7 days a week.

Each time we billed Terell/Deshawn's card, we provided a toll-free telephone number next to the charge. He could have called us at any time using this readily accessible contact information. Additionally, a link to the membership cancellation utility can be found on the initial page of our service's website, on the member services page, and on the Frequently Asked Questions page. We also provide a link to both telephone and email contact information on each page of our website. Again, we encourage Terell/Deshawn to contact us so that we can resolve this issue.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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