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Report: #457183

Complaint Review: WPI*IFRIENDS VIP 800-243-9726 FL - Florida Internet

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  • Reported By: San Ramon California
  • Author Confirmed What's this?
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  • WPI*IFRIENDS VIP 800-243-9726 FL Internet U.S.A.

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Sad. Sad sad. We use our card every single day and this $6.95 just caught my attention today, I thought for sure that the charges is just from the store I've been to or Disneyland store. But unfortunately, this company has been charging us since APRIL 4, 2005. So imagine that for four years, we've missed this charge. ($354.45 total charge as of June 1, 2009) This company should be reported nationwide so that they can never rip off people. And they should refund all our money.

I asked my husband about this and he had no idea what the charge is for and never authorized anything. So I called the number immediately and told them to never charge it and contact my bank and report this as fraud activity.

So BEWARE and check your transaction every month, let this experience be lesson to everybody. I thought I was the first victim. I did not realize, that there were people out there that have been scammed as well way way back.

So DEAR RIP OFF WEBMASTER, please do something about this and have the company featured on the yahoo blogging so that people will be aware of this scam or better yet on media...

San Ramon, California

This report was posted on Ripoff Report on 05/31/2009 11:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#9 UPDATE EX-employee responds

Get the Facts!

AUTHOR: amanda36c - (United States of America)

POSTED: Wednesday, January 04, 2012

Lisa wrote: "So your theory there is shot . LOL . Nice trying to make yourself look better , but in truth you really are a deluded wife .

You know who I feel sorry for ? The poor woman who worked for hours for free for your husband.".

- Very interesting, Lisa. How did you ever draw the conclusion that a poor woman worked for hours for this woman's husband, when there was no mention of services performed; only a monthly membership fee totalling $354.45? Membership fees are collected by the site and are not shared with the performers. I worked as a performer for this company from 1999 to 2009. Do you know why I left? Over a financial dispute. Read all about it, honey because unless you're iFriends themselves and playing 'clean up' for your own reputation's sake, then you're the one who's terribly misinformed. Education is a beautiful thing! 

Amanda (stage name = amanda36c)

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#8 UPDATE Employee

Ifriends is not a yahoo account

AUTHOR: Lisa - (United States of America)

POSTED: Friday, December 30, 2011

So your theory there is shot . LOL . Nice trying to make yourself look better , but in truth you really are a deluded wife .

You know who I feel sorry for ? The poor woman who worked for hours for free for your husband .

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#7 Author of original report

Sarah,Thank you and Jane don't jump into conclusion unless you know the details

AUTHOR: Janette - (U.S.A.)

POSTED: Tuesday, June 09, 2009

Lake Worth, Florida

As of today. Yes, I am confirming that the charges has been returned to the account. Thank you very much, I did not stop tracing the IP address and Comcast insisted that this was not their IP and even told me that your office contact them directly and I have that conversation in hard copy. The WPI should verify and call the person who signed up to confirm the charges will be made and to screen them to avoid it. But then again this also a fault on our bank and this is also the reason why I contacted our bank because this is the second time that we had this identity theft, the first one is from pregnancy magazine that was not authorized and this is the second one. And the mere fact that our bank allowed the expired Visa to continue the charges, it was not acceptable. On the otherhand, I am a pro business so if you have satisfied customers, well congratulations. Unfortunately we are not one of them but more POWER to your satisfied customers. However, the action taken was satisfactory so we are now closing the case.

This incident open our eyes.. That we should be checking our bank account and check every single charges and we should do it everyday.

TO Jane
Nowhere Special, Tennessee

fraud?....u sure about that?
oh come on....your husband said he didnt know anything about it...and u believe you know what ifriends provides?....its a service for bored horny men!
Don't jump into conclusion as you don't know the details. Yes we now know what WPI IFRIENDS as soon as we discovered the charge. And why pay if you can view adult movies somewhere else for free without providing credit card.

You know why I know that he did not sign for it? Because that day we went on vacation to Santa Barbara for 4 days to see her daughter and nobody has laptop back then. And the mere fact that he does not even know how to sign up a yahoo account. Ha! I taught him how to use yahoo. And I know my husband very well. I don't know about you if you know your guy. And I am very aware of the horny side of a man. We are only human. If we knew that we have this, we should have took advantage of it rather than somebody else took advantage of it. If there is a person that would sign that up it would probably be me 'coz its probably Kinky. But then again we don't even know the password of the account nor the email address password of the account so that we can access it.

Would you think I would waste my 5 days tracing all the record and all the online statement since 2005 where we were and what transactions we have? Would you think we would waste our time with Comcast for 2 consecutive days and tried to reach the IT expert just to trace this? No ah... So I would appreciate if you keep your doubts to yourself because I know my MAN very well..and nobody is perfect..In our culture if you are not guilty you have to fight for it. If we are guilty of the charges, we should have not wasted our time tracing it. Thank you very much Madame. and this is the end of our story..Tata..

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#6 Consumer Comment

fraud?....u sure about that?

AUTHOR: Jane - (U.S.A.)

POSTED: Tuesday, June 09, 2009

oh come on....your husband said he didnt know anything about it...and u believe you know what ifriends provides?....its a service for bored horny men!

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#5 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Thursday, June 04, 2009

The iFriends account that Janette discusses above was cancelled when her husband called our Customer Care department on June 1, 2009. We have since refunded all charges that were billed to Janette and her husband's debit card.

The iFriends account was created by someone who had complete knowledge of Janette's husband's personal information, including his debit card number, billing address, email address, and unique user name and password. This person created a VIP subscription, which resulted in the monthly charges complained of.

Each time we sent a charge to the debit card, the charge listing provided to Janette and her husband expressly included a toll-free telephone number so that they would have a way to contact us with any questions. (In addition, we provide multiple links to email and telephone contact information on every page of our service.) We also provide an online cancellation utility and an online help form. Despite this, Janette and her husband chose not to contact us over a period of more than four years, until just this week. Had they contacted us at any time in the past four years, we would have been happy to immediately refund the charges and cancel the account, as we have now done.

Because Janette believes that someone may have fraudulently used her husband's information and debit card to create the account, we strongly encourage her to work with their bank to take steps to protect their identities in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. Given the totality of the information on the account, however, we find it implausible in this instance that a person other than the cardholder himself created the iFriends account. Nonetheless, we have refunded all charges billed. If Janette or her husband has any further questions or concerns, we encourage them to contact us directly at 1-800-243-9726.

We have been in business for 14 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.

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#4 Author of original report

Oh I am tracing it back as of the moment and the Credit Card Billing

AUTHOR: Jhann - (U.S.A.)

POSTED: Tuesday, June 02, 2009

From THINK HARDER "That being said, I'm sure you could call customer service and ask them when the account was accessed last, when it was registered and the corresponding IP addresses which you could then trace. "

My response:
I called your customer service and they gave me the IP address and when it was registered but they said you don't have the capability WHEN IT WAS LAST ACCESS.

General Information
ISP: Comcast Cable
Organization: Comcast Cable
Proxy: None detected
Type: Cable/DSL

Geo-Location Information

Country: United States
State/Region: CA
City: Berkeley
Latitude: 37.9073
Longitude: -122.282
Area Code: 510

I am tracing back the IP and it shows Berkeley which is different from our location and even the area code is 925 not 510. Hopefully the ISP can help me to give me more clarification. I will complain to my bank as well why in fact they allowed this bill to continue even the card was expired and the billing address was long long change 3 years ago. And we move 3 times. And in regards with the monthly bill. This was in fact a debit card which you have more than a 50+ purchase a month and this charge can usually escape. Thank goodness that I am tracing a hotel charge and the vacation charges that this had caught my attention.

We had housekeeper and maintenance every two weeks and every repair and were too trusting that comes and go to our house and we change housekeeper 3 times. So hopefully tracing back the IP address will give us something.

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#3 Consumer Suggestion

That was...

AUTHOR: Sylver8248 - (U.S.A.)

POSTED: Monday, June 01, 2009

without a doubt, one of the best written responses I have read from the company being reported. As I read the OP, I found myself thinking, almost verbatim, the same things stated above.

Well said.

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#2 Consumer Suggestion

Think Harder

AUTHOR: Mrdavis - (Canada)

POSTED: Monday, June 01, 2009

Dear Ma'am,

I understand your frustration - However, as a long time customer of iFriends and Webpower as well as a being president of a company which does a large amount of business with Webpower, let me assure you that you have no been ripped of, and if you have then it was due to credit card theft and not the fault of the merchant.

When you signup for a free membership with or you MUST put a credit card on file with the account you are creating as an age verification process to ensure that minors do not make use of their services. At this time you also select what membership type you would like, Free (Free), VIP ($6.95 p/month) or Club Elite ($9.95 p/month) - If you choose the free option then I believe your card is still charged $1 (as stated when you read their terms) to ensure it is in fact a valid credit card, and at any point after this you can always login to your account and simply click to upgrade your membership type.

Webpower is a very large, and very professional corporation which uses extremely legitimate billing systems and user management systems. They work everyday side by side with lawyers, the banks and even federal organizations to ensure that everything which occurs on their platform is legal and they participate in nothing which is less then perfectly professional.

Now, as per the title of this post (Think Harder), I would like to suggest that your husband very much knows of the website or has visited it at least once and registered quickly (selecting VIP without realizing perhaps) to get into the free live video chat rooms available to registered users and this is where your charges began to occur. The best part is, because the iFriends system is so extensive they log your IP address everytime you login as well as when you register and they also require you put in a perfect match to your credit card billing address to add one to your account. That being said, I'm sure you could call customer service and ask them when the account was accessed last, when it was registered and the corresponding IP addresses which you could then trace.

If getting the information like IP's etc pans out I would expect it to go a little something like this - The billing address on file is an exact match and all IP's trace back to an area you are familiar with ie: Your town in California.

While I do not know all of the variables, I would still like to use the method referred to as "Occam's razor" which states, "all things being equal, the simplest explanation tends to be the explanation". Now, with that in mind... what is more likely of the following scenerios....

A) Someone stole your credit card information and was able to obtain your exact billing address for said card, and accessed the website using an IP address that traces to your town. Instead of running up thousands of dollars in p/minute live sex video chat charges at no cost to themself, they simply signed up for a VIP membership and then enjoyed nothing but free content on the site thus avoiding any other charges on YOUR (not them, the theif's credit card).


B) Your husband signed up, accidently forgot to cancel the billing and is too ashamed / embarassed to confess it to you for fear of causing a fight, or hurting your feelings.

It's up to you to decide which of those seems more likely.

Employees of webpower do monitor this website and will more then likely respond to what you posted, offering not but help and in a professional manner.

Goodluck with resolving your issue, I'm sure it will all be fine, and while someone does owe you a few hundred dollars, I don't think it's Webpower. Also, may I recommend you read your credit card bill more carefully each month, as It seems as though this could have been stopped a long long time ago - That's not meant to be snide, as it's advice I very much need to listen to as well as I don't even open my credit card statement each month haha.

Good Luck!

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#1 Author of original report

By the way CEO of IFriends

AUTHOR: Jhann - (U.S.A.)

POSTED: Monday, June 01, 2009

I called your customer service as soon as I've finally noticed this charges around 10 PM (May 31, 2009) and I was told that I can only be refunded for the charges occurred within 120 days which is only $20.85 not even close to $354.45. So I will be pursuing this report until it get resolved and everybody will get an update. And I have all my proof tracing that you in fact charge the credit card that had been expired and continue to get it through without our knowledge or consent. I already called my bank as well today to notify them about this fraud and I will not stop until it get resolved.

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