WPI Ifriends credit card scam, no more than common thieves. Internet

We apologize for any misimpression that Darryl may have about our services and our company. He in fact did purchase some services from our company, and dhortly after posting the above complaint, Darryl contacted our Customer Care Center. We were able to locate his account at that time, and the representative with whom Darryl spoke explained the charges and verified that the account had been cancelled. Darryl indicated that he was satisfied with this resolution. At no time did Darryl indicate that he wished to be refunded for any charges that he incurred.

Our transaction records indicate that the account in question was created using Darryl's personal information, including credit-card number, mailing address, email address, and IP address. This information was verified by MasterCard at the time the account was created. The standard iFriends membership carries no charge. However, the charges mentioned by Darryl were for enrollment in the premium VIP membership, which does carry a monthly charge. This type of membership was chosen at the time of signup. All charges are clearly and conspicuously disclosed, and the user creating the account must give his affirmative consent via multiple click-throughs before premium services can be accessed.

We have refunded the charges that were billed to Darryl and have notified him of this. If he has any remaining questions or concerns, a Customer Care manager will be happy to discuss these with him. Our Customer Care Center is reachable 24 hours a day, 7 days a week at 00-800-4374-3637. This is a toll-free call from New Zealand. We encourage our customers to contact us at any time with any questions or concerns they may have.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.