WPI IFRIENDS STEALING MONEY FROM BANK ACCOUNT Internet

After reading the above RipOffReport complaint, we found Victor's account with iFriends. We have cancelled his account and have refunded the charges that were billed to him. If Victor has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

When Victor created the account in September, he entered his name, billing address, credit card number, security code, and email. The screenname that was used on iFriends matches the screenname used to post this RipOffReport. Victor affirmatively chose to enroll in the upgraded iFriends VIP membership. The regular iFriends membership is free, but the VIP membership that Victor chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and Victor participated in numerous click-throughs to indicate his acknowledgement and consent to the monthly charge. We do not have any kind of trial membership.

Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. We also provide a link to email and telephone contact information on every page of our website, as well as an online utility that Victor could have used to immediately cancel his account. Despite this, Victor never contacted us to question the charges which had appeared on his bill, and took no action to cancel his account. Had he done so, we would have been happy to immediately refund the charges and cancel the account.

As mentioned above, we have refunded the charges and have also placed a permanent block on the account so that this information can never again be used on any of our services.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."