WPI*IFRIENDS ELITE Like many others who have fallen into the company's trap, I've been wrongly charged for something that I did not authorize. USA - Canada

Shortly before posting this RipOffReport complaint, Mr. Chong contacted us directly regarding the charges that had appeared on his account. At the time of his call, we confirmed that we had cancelled the account and we refunded the charges that had been posted. Mr. Chong indicated that he was satisfied with this outcome. Just before calling, Mr. Chong had also emailed our customer service center to request that the account be cancelled. This email was answered as well. However, Mr. Chong's complaint indicates that he was in fact not completely satisfied with our service. We strongly encourage Mr. Chong to contact our Customer Support Department (open 24 hours a day, 7 days a week), toll-free at 001-800-4374-3637, and ask to speak to a customer service manager who can resolve any lingering questions that Mr. Chong may have about our service or about the account that was created.

Mr. Chong verified that the information on the account, including his personal credit card, mailing address, and email address was correct. The foregoing information was also independently verified using records supplied by Mastercard, as well as by internet IP-address registries.

We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:

1. ?True Person Fraud? (also known as ?Friendly Fraud?), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. ?Identity Theft,? in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.

Based upon our conversation with Mr. Chong, his email to us, and his subsequent post, we are unable to determine whether this is a case of true identity theft and credit card fraud, or perhaps simply a case of a joint cardholder failing to recall a visit to our web site. However, we sincerely regret any misimpression that Mr. Chong may have about our services and our company. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service. Again, we encourage Mr. Chong to contact our Customer Service Center to resolve the issue.

Like many others that I've read from here, who have fallen into the company's trap, I've been wrongly charged for something that I did not authorize.

I have tried cancelling the account online and have called up the customer service asking for a refund. They have replied saying they will but I'm looking at the coming month's card bill. I demand that the company gets in touch with me and solve this to my satisfaction.