WPI*IFRIENDS INTERNET Recurring charges to my credit card of 9.95. Not Known internet, Nationwide

The iFriends service is an online web conferencing (video chat) community. We do not offer software downloads. Mark may be confusing us with another company.

Because Mark did not provide very many individual details, we were not able to locate an iFriends account associated with his complaint. We strongly urge Mark to contact us directly so that we can resolve the situation he has described. The toll-free number is 1-800-243-9726. Customer Care representatives are available 24 hours a day, 7 days a week.

Mark mentions a monthly charge of $9.95. He may be referring to a charge associated with the premium iFriends Elite membership. In order to have this level of membership, the member must affirmatively act to upgrade from the regular free membership. All charges are clearly disclosed in advance. Again, we encourage Mark to contact us directly so that we may ascertain whether Mark has an account with our service and can make any necessary changes to the account, including refunds and cancellation if that is what Mark desires.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses.