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Report: #643885

Complaint Review: - El Segundo California

  • Submitted: Thu, September 23, 2010
  • Updated: Tue, November 13, 2012
  • Reported By: consumer-watchdog — New York City New York United States of America
    999 N. Sepulveda Blvd. Suite 400
    El Segundo, California
    United States of America A disagreement with an SEO company can result in them submitting negative reviews & false reports to search engines about your website the exact opposite of what you wanted El Segundo, California

*UPDATE Employee: Response to Accusations

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We received an unsolicited call from a woman from to pitch their SEO (search engine optimization) services for our website.  We first found it strange that a company who claims to be #1 was making cold calls to recruit new business.  The woman did not seem to know much about SEO and it actually seemed like she was a beginner herself, who happened to just read something about SEO on the internet somewhere.  We are already familiar with the basics of SEO and this woman was not able to point out the SEO recommendations that we already know our website needs improvement on.  So she was either new, or just targeting people who are new to the internet.

To make a long story short, we ended up not hiring her and she did not take this very well.  Within days, there was a fraudulent complaint submitted to Google Adwords against our website (Google Adwords is Google's paid sponsored search which you see on the top and right-hand side of their search pages).  It was a complaint serious enough to have our Adwords account suspended and which to this date we are still trying to correct with Google. 

I will concede that at this time we are not 100% certain it was this woman from who submitted the complaint, but the timing and circumstances is just too coincidental not to be her.  In addition, we have no other complaints from anyone on the internet, including AdWords this was the only single complaint submitted and at the exact same time of our experience with this woman from  And most people who do have a legitimate beef with a business dont know to go to Google AdWords.  Only someone in the SEO field would know to do this someone whose job it is to manage the Google AdWords accounts of other people.  Needless to say, this has been a nightmare for us because of the hassles involved in gathering and submitting our evidence and in addition there is a long waiting process and investigation period for Google.  If this situation escalates, be warned that the source of the complaint will be subpoenaed and your company as well as your employee will be liable for any lost income and defamation.

What I also found strange is that if you go to the website and look at their portfolio page, as of this date they dont list any clients and simply say to contact them to see their past work.  Most website companies HAVE an actual portfolio in their websites.  This is a red flag.  It suggests 2 things:  1) that feels that their relationships with their previous clients are poor enough to fear the risk of losing them to another company. (What is afraid theyre going to say?)  2) It also suggests that actively seeks new clients by looking at the portfolio pages of other website companies.

To be clear, I cant speak for anyone but this one woman.  Perhaps she is a bad apple in the company.  But after much experience with website service companies throughout the internet, Ive learned the following:

1) Be wary of businesses who claim to be the best (or as in wpromote.coms case, claim to be #1) but then see them make seemingly desperate cold calls (& see signs that suggest they solicit clients in the portfolio pages of other website companies) to get new business.  The same sign would also suggest they have unhappy past clients.  Most good businesses (let alone #1) with genuine knowledge & skill have business come to them by repeat business, referrals, word of mouth not the other way around where they are the ones chasing for clients.

2) Be wary of website companies who only seem to target people who dont know much about the internet - startup businesses as so tactfully calls them.  Theres a reason why they target these people, its because they themselves do not have a secure knowledge/skill of the topics, but just enough to fool people who are new to the internet.

3) The MOST IMPORTANT thing is TRUST.  When you hire people to work on your website, you are giving them more power than you might realize - they will have a grip on your means of livelihood.  With the click of a button they can do significant irreparable damage to you if they wanted to.  NEVER hire a company who would hire someone as vicious and vindictive enough to do such a thing either for something thats deserved or for something thats very petty as in our case.

This report was posted on Ripoff Report on 09/23/2010 08:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response to Accusations

AUTHOR: mblock - (United States of America)

As a representative of the company, I want to quickly dismiss the idea that we would ever seek retribution due to a misunderstanding or bad blood with a former client. To say that we engaged in such behavior is a patently false assertion.

Not only would it be an unethical way to do business, it would be a terrible use of company resources to spend time slandering former clients. This complaint was written two years ago and there has never been such an accusation before or since. I hope that helps to dismiss the veracity of the complaint. 

Regarding the rest of the post, I will acknowledge that we do reach out to potential clients by phone. It is one of several sales strategies but we only call businesses that have submitted their information in a contact form. That said, we do not attempt to poach clients from other vendors. 

As a company that works in the online marketing space, we often deal with clients that have little familiarity of what it is that we do. For this reason, we strive to be straightforward and honest but we do encounter misunderstandings. It sounds like this complaint is an example of such a misunderstanding and I regret that we weren't able to address this with the client.

Most importantly, though, we would never and have never--under any circumstances--done anything to negatively affect any business. This includes former clients. When a client wishes to cancel with Wpromote, we wish them the best of luck and even offer to finish their month of service or assist with their termination. This isn't just a good business practice of ours, it is common sense.
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