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Report: #1250064

Complaint Review: WQN, Inc - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Randee — Hewlett New York USA
  • Author Confirmed What's this?
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  • WQN, Inc 14911 Quorum Dr STE 370 Dallas, Texas USA

WQN, Inc, My800online; iTalk, Inc. stole a toll-free number and sold a false account to me. Dallas Texas

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 WQN STOLE A TOLL-FREE NUMBER FROM ANOTHER COMPANY! On July 2, 2015, I purchased a pay as you go toll-free number from my800online, a subsidiary of WQN, Inc. The number was for an adoption, so I did not expect a lot of calls. On August 17, 2015, I found out the number was not working. When you called, it said this number has been compromised. I called customer service and they told me the system was being upgraded and they could not find my account. They would let tech support know and try to fix the problem. I called every day for four days speaking to supervisors and managers to try to get this resolved and everyone told me they were working on it. After four days, I received an email from WQN stating that since there was no usage for the past 30 days, the number was released. I called another company to try and transfer the number. I found out that NovaTel was the responsible organization for the toll-free number, and they told me 800.com owned the number. I spoke with 800.com and they told me the number was stolen! NovaTel was able to retrieve the number in 5 minutes and transfer it to 800.com. I never received my money back from my800online!

This report was posted on Ripoff Report on 08/21/2015 01:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wqn-inc/dallas-texas-75254/wqn-inc-my800online-italk-inc-stole-a-toll-free-number-and-sold-a-false-account-to-m-1250064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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