WSFS Bank 500 Delaware Ave Wilmington DE 19805 Customer Service at WSFS leave much to be desired! Wilmington Delaware

Although I requested copies of statements and checks 15 days ago (July 27) by FAX to WSFS Bank Customer Service ,  Lora's Attention and followed up with a phone call the same day and spoke to the manager and explained how important getting the copies in a timely fashion was...since I was filling out IRS papers for an Estate. Mamager told me the FAX for Copies was recieved and sent to Research...FIRST LIE!!

 I also called 6 times in the last 15 days to follow up as to why the copies were not yet made.Each time I was told the Manager was aware of the request and it was being taken care of...SECOND lie!!

I was Called Monday ny WSFS Customer Service agent Melinda who I also spoken to Friday  8/4/17 and was told that my copies would be completed by Research at WSFS on Wed. 8/9/17 by 4PM. Third Lie!!

On 8/10/17 I called WSFS Customer Service and Spoke to Nathan who told me he did not even see a request in for the FAX that I sent to WSFS on July 27th (that was confirmed by Management at WSFS as being recieved) He also told me that my 6 follow up calls were not all documented in the system. WHY?? He told me that he would look into the request and see what was going on. The Mnager told him she was aware of the request and the FAX from JULY 27 2017 was recieved.

 It was not until I contacted the President of WSFS to complain,,,that my request from 15 days ago was sent to the RESEARCH DEPARTMENT at WSFS to be copied! I think the WSFS Manager of Customer Service deliberately refused to send my request in! I spoke to Management at WSFS Customer Service who told me that it was being taken care of! Melenda even called me on Monday and said the copies wopuld be done Wed 8/9 by 4PM! All the while the request was NEVER EVEN given to the research department!

The WSFS Research Copies were needed to fill out Estate Tax Returs. So think TWICE before opening a ESTATE Account for a deceased Family Member at WSFS Bank!It appears I was deliberately lied to by the Manager at WSFS repeatedly! WHY? Hmmmm...We Stand For Service...no it should read We Strive For Stupidity!!