Wu-Yi Source A.k.a Wu-Yi Tea Misleading; Will charge consumers the monthly fee if you attempt to cancel within the trail period. Ontario Canada

What you are about to read is an actual chat transcript (minus my personal information) between myself and the Wu-Yi Source internet site operator.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Mathew'
Mathew: Welcome to Wu-Yi Source, I hope you've had a great day so far. I'm happy to assist you with any questions you might have regarding the tea, which has helped countless people around the globe.

you: To Whom It May Concern: I ordered the Wu-Yi Tea via email and received it at the post office on Jan 12, 2008 under the 14-day free trail period. I do not wish to order additional Wu-Yi Tea. I requested a cancellation verbally, as well as this written formal cancellation of any and all autoshipments or orders asap. Your literature state I am covered by your 60-day satisfaction guarantee. Therefore, please do not charge my account for any funds in regards to Wu-Yi Tea or any other product. My email address is: ..... Thank you in advance --

Mathew: Ok, can you please wait for a minute, while I check your order.

you: ok

Mathew: Please briefly explain the exact issue you are having and I'll be more than happy to assist you come to a satisfactory solution.

you: No issue. Please cancel.

Mathew: Alright, you have been removed from the autoship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $37 for the full month's supply of slimming tea that you have already received. If you wish to return your first shipment for a refund, please let me know and I'll provide you full instructions.

you: Yes, please provide the return address so that i may return the product I received on January 12, 2008 under the 14-day free trail period at a charge of $6.95.

Mathew: Ok, I have removed you from our auto-shipment program; to get the refund, please return the portions of tea you wish to be refunded for to:
Mathew: Wu-Yi Source
Mathew: 5300 Ontario Mills Pkwy
Mathew: unit 400
Mathew: Ontario, CA
Mathew: 91764
Mathew: Shipping charges are not refunded. And, your order must be marked with the order date to clarify that your order is still within the 60 day refund period.

Mathew: Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and your RMA number, which is..

I contacted my credit card company and filed a dispute for the pending charge of $37.00 since I am well within my 14-day trail period.

I only received the initial "trail" order, which I will return immediately via return receipt.

Tonya
Stockbridge, Georgia
U.S.A.