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Report: #388345

Complaint Review: WU-YI SOURCE, INSIDER SECRETS TO WEIGHT LOSS, COMPREHENSIVE WEIGHT LOSS E-BOOK PACKAGE - Ontario California

  • Submitted:
  • Updated:
  • Reported By: Shasta Lake California
  • Author Confirmed What's this?
  • Why?
  • WU-YI SOURCE, INSIDER SECRETS TO WEIGHT LOSS, COMPREHENSIVE WEIGHT LOSS E-BOOK PACKAGE 5300 ONTARIO MILLS PKWY UNIT 400 Ontario, California U.S.A.

WU-YI SOURCE, INSIDER SECRETS TO WEIGHT LOSS, COMPREHENSIVE WEIGHT LOSS E-BOOK PACKAGE Returned weight loss tea after two weeks, because it didn't work for me. They eventually reimbursed my account but never let me know that the secrets and book were separate and they would be charging me monthly from my account. This is very underhanded and deceptive. Ontario California

*UPDATE Employee: Hello

*UPDATE Employee: Hello

*UPDATE Employee: Hello

*UPDATE Employee: Hello

*Consumer Suggestion: Clearly posted

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I ordered Wu-Yi Source weight loss tea and returned product after 2 weeks since it was not working for me. My bank account was eventulally reimbursed.

What they don't tell you is that they give your information to two of their side companies who start charging your account with a monthly fee.

My bank helped me get in touch with them and most of the money was returned to my account except for the previous month.

This is very deceptive and for people that don't check their account can be charged monthly.

There was nothing on my order conformation that they would be charging for "Insider Secrets to weight loss" or "Comprehensive Weight Loss E-book Package"

Lillian
Shasta Lake, California
U.S.A.

This report was posted on Ripoff Report on 11/05/2008 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source-insider-secrets-to-weight-loss-comprehensive-weight-loss-e-book-package/ontario-california-91764/wu-yi-source-insider-secrets-to-weight-loss-comprehensive-weight-loss-e-book-package-ret-388345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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#4 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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#3 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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#2 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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#1 Consumer Suggestion

Clearly posted

AUTHOR: Bob - (U.S.A.)

POSTED: Tuesday, November 25, 2008

I am not sure how well you read. But the following is straight from their web site. "These bonuses you get today with your order also come with a seven day (Insider Secrets Expert Tips Package Free Trial) and twenty-eight day (Comprehensive Weight Loss eBook Package Free Trial period. Our world-class experts want you to be satisfied with their guidance and services before being asked to pay for them. If you're happy, do nothing.

You're billed just four dollars and ninety-five cents and nine dollars and ninety-five cents once each month unless you cancel. Past charges for bonuses are non-refundable, however cancellation is easy and immediate by calling the number on the confirmation page which you'll come to after this order page. Remember, don't continue to pay unless you're 100% happy and satisfied!"

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