Complaint Review: WU-YI SOURCE - North Las Vegas Nevada
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- Author Confirmed
- WU-YI SOURCE 2711 E CRAIG ST North Las Vegas, Nevada U.S.A.
- Phone:
- Web:
- Category: Alternative Health
WU-YI SOURCE tea took my money even after I cancelled within their specified time frame. Totally Unhappy with service. North Las Vegas Nevada
*UPDATE Employee: Hello,
Show customers why they should trust your business over your competitors...
Said I had 14 days to try (ending on Oct 3rd.) Ordered on Sept 20th, received on Sept 27th, started sending cancellation requests on Sept 27th they finally replied on Oct 1st (2 days before trial ended), credit card was charged on the 3rd. Won't refund until I return used and unused tea. (How do I return the used tea anyway?) Web site says You will not pay one cent for your full months supply of our premium slimming Wu-Yi tea unless you are certain that you are 100% happy with it. I want my $37.00 back and reassurance they won't take more money from me. These people are the worst company to deal with.
Margi
Bloomington, Indiana
U.S.A.
This report was posted on Ripoff Report on 10/05/2007 10:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/north-las-vegas-nevada-89030/wu-yi-source-tea-took-my-money-even-after-i-cancelled-within-their-specified-time-frame-t-277384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: LindaCossitt - (United States of America)
SUBMITTED: Monday, December 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
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