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Report: #325252

Complaint Review: Wu-Yi Source/wu-yisource.com - Internet

  • Submitted: Fri, April 11, 2008
  • Updated: Tue, November 24, 2009
  • Reported By: Lubbock Texas
  • Wu-Yi Source/wu-yisource.com
    http://www.wu-yisource.com
    Internet
    U.S.A.

Wu-Yi Source, wu-yisource.com Falsely promises refunds, Uses fake address, Charges credit card without authorization, Livechat with a representative, complete fraud Internet Internet

*UPDATE Employee: Hello,

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In a moment of weakness (late at night and feeling fat) I signed up for a free trial of the miracle Wu-Yi tea with a "company" called Wu-Yi Source. Their site was cheesy, but the claims of being used by Oprah, mentioned on CNN, FOX, etc lured me in. The catch is that you have to pay $4.95 for shipping, which of course means you have to give them your credit card number, which I did. After signing up for the "free trial" I did some research on the tea and instead of finding information, I kept finding Ripoff Reports about Wu-Yi Source. I immediately went back to the site and clicked on the live chat button and requested they cancel my order post haste (In the hopes that my credit card will not be charged $29.95 a month indefinitely).

I was promised cancellation and a refund of the $4.95 shipping fee within 5-10 days. I was also sent an email that promised me a refund in 2 weeks and it was signed by someone named Jesse Willms, the email address it was from was a gmail account, which seems kinda weird.

After I read the email I was really frustrated so I went back to the site for another live chat. Below is the transcript which speaks loudly for itself. Please notice that before I even mentioned anything about their address, that they responded with "It's certainly not a Fake address & we are certainly a legitimate co. and are even talked about on NBC & BBC." Smells fishier than a dead fish. They finally signed out of the chat session without even saying goodbuy - how rude! My 10 days/2 weeks has not passed but I'm not counting on a refund. I plan on disputing the charges and closing my account and opening a new one. Read the transcript, I think it's pretty entertaining.

Please wait for a site operator to respond.

You are now chatting with 'Cyrus'

Cyrus: Welcome to Wu-Yi Source, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the tea, which has helped countless people around the globe.

you: I have just read several reports that say this business is a scam/ripoff and that you won't refund money or quit charging people's credit cards even after they cancel their orders. I just signed up for your "free trial" before I realized it was a scam. I was promised that my $4.95 would be refunded and that I wouldn't be further charged, but I am doubting this now after all the information I have read about your "company". What do you have to say to all this?

Cyrus: We are pleased to inform you that, the Wu-Yi is certainly not any scam and its enriched with Natural Anti-Oxidants and because of the natural concentration of polymerized polyphenols which would for sure help you lose your weight and prevent you from gaining fats back again.

Cyrus: But if for any reason you dont find the product to be satisfactory, you can always go for the 60 days money back guarantee that we back our product with, to help you serve better with a diligent product & service for your money.

Cyrus: It's certainly not a Fake address & we are certainly a legitimate co. and are even talked about on NBC & BBC.

you: so you really do refund people their money when they cancel their order within 60 days?

Cyrus: Yes, We offer a 60-Day Full Money Back Guarantee. If you don't experience the kind of weight loss you come to expect from what some people call "The World's most powerful all-natural fat burner", then we don't want your money. You have two months from the time you receive the tea to try it for yourself risk free.

you: I am really finding this hard to believe. So you are saying all the fraud reports I just read are not true?

Cyrus: Yes, they all are false reports.

you: What about this one? http://www.ripoffreport.com/reports/0/287/RipOff0287698.htm

Cyrus: This all reports have been created by our imitators.

you: wow, you must really think I'm stupid

you: I guess I was if I fell for your offer

you: in the first place

you: where is your company located?

Cyrus: We are located in California, US.

you: ok, what is your address?

Cyrus: Wu-Yi Source

Cyrus: 5300 Ontario Mills Pkwy

Cyrus: unit 400

Cyrus: Ontario, CA

Cyrus: 91764

you: how long has your company been in business?

Cyrus: We have been in the US for a few years now, but our premium Wu-Yi has been a potent Chinese slimming tea for hundreds of years. It wasn't until recently that this ancient secret (said to be the reason that the people of Asia stay so slim) was discovered and brought to American soil.

you: why then, when i look up your address is it listed as "AtLast Fulfillment, Innovative Outsourcing Solutions"

you: it doesn't say anything about Wu-Yi Source

Cyrus: That is our shipping company.

you: Oh, I thought you said it was your company's address

you: So if that is your shipping company's address, what is your address?

you: hello?

you: did you give up?

Cyrus: That is the our official address also.

you: oh i see, so your company operates out of a shipping warehouse? Is this correct?

Cyrus: No,

you: oh ok, would you please explain to me why that is your company's official address?

Cyrus: We have an office there.

Cyrus: Our office and shipping company both are there.

You are not currently in a chat session.

Sarah
Lubbock, Texas
U.S.A.

This report was posted on Ripoff Report on 04/11/2008 04:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-sourcewu-yisourcecom/internet/wu-yi-source-wu-yisourcecom-falsely-promises-refunds-uses-fake-address-charges-credit-325252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Hello,

AUTHOR: Catherinejones - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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