Complaint Review: Wu-Yi Tea And Living Lean - Ontario California
- Wu-Yi Tea And Living Lean 5300 Ontario Mills Parkway Ontario, California U.S.A.
- Phone:
- Web:
- Category: Sales People
Wu-Yi Tea And Living Lean Extremely deceptive company-stay away!! Ontario California
*UPDATE Employee: Hello,
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Following a pop up add, I ordered this tea what I thought was on a 14 day trial basis for 4.95 (the add appeared to indicate no charges would be made until after receipt and a 14 day trial basis). I immediately realized I made a mistake and sent it back. When returning I received receipt confirmation and the product was returned within the 14 day time period. They still charged me 37.00. After a number of calls they agreed to refund my account in 2 weeks minus a restocking fee! Then to add insult to the situation another charge appeared in my checking account for "Living Lean". I never received such a product. Upon calling Wu-Yi I was referred to another number who indicated it was a non-refundable charge I had to pay in order to receive the tea. They indicated Living lean was information I should have obtained in an e-mail. They also stated it was a 30 day free trial and on day 31 a charge would occur if not cancelled. It is very hard to cancel something you never knew you ordered. After arguing for some length of time they did agree to reimburse the charge (which I hope will be honored). Stay away from this company, they are extremely deceptive in their business practices.
Ml from pa
Hanover, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 02/13/2008 04:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-tea-and-living-lean/ontario-california-91764/wu-yi-tea-and-living-lean-extremely-deceptive-company-stay-away-ontario-california-308713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: Wuyi Source - (U.S.A.)
SUBMITTED: Monday, March 03, 2008
Hello,
We apologize for the trouble.
We have already refunded your money back to your account for the tea.
But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.
Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.
Thanks,
Shalyn,
Wu-Yi Customer Support Manager.


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