Wu-yi Tea - Wu-yi Source - The Insider Secret When is a free trial not a free trial. Des Moines Iowa

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

I sent the tea back on 13th December. When I enquired on 30th December to see if it had been received they did not admit any knowledge of it but when I said I would give it one week and then complete a disputed transaction form for my Credit Card Company they said they would refund the charge. To my surprise I have now been refunded.

I do not know whether or not they or any of the associated companies have tried do make any further debits on my account because I lost my credit card so the company closed the account and opened a new one. I shall not be giving my new account number to Wu-Yi Source or any other company based in the USA.

It should be noted that the WU-YI Webb site, if based in the UK, would fall foul of the legislation about unfair contract terms and the legislation about distant selling. Perhaps USA citizens should be lobbying there federal political representatives to get similar consumer protection legislation enacted as soon as possible!

It seems this latest debit on my credit card is from yet another associated company of which I new nothing till now. It is Comprehensive Weight Loss E-book Package. I telephoned the number given to me by my credit card company and have been assured that I shall be refunded. We shall see. To be prepared for the worst I have told my credit card company to send me a dispute form. I shall update this report in due course.