Complaint Review: www.cvs.com - Stockton CA
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- Author Confirmed
- www.cvs.com Stockton, CA United States
- Phone: (888) 607-4287
- Web: www.cvs.com
- Category: Drugstores
www.cvs.com website malfunction resulted in a duplicate order and they refuse a refund because it already shipped. Stockton CA
*Author of original report: Final Update???
*Author of original report: Somewhat satisfactory resolution offered only after receiving the WRONG ITEM
*Author of original report: MORE FUEL FOR THIS FIRE
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I went to the CVS.com website for the first time to check on a product. The website said the store I selected had "limited Quantity on hand". when I went to the store there was none available, so I returned home to order the product I wanted online.
Never having used this site before I had no account. I started the order without any problems and afterwards was sent to a page to register for an account for this website. At the end of the registration, THE LINK TO APPLY THE ACCOUNT INFORMATION DID NOT WORK. I had assumed that the order had not gone through because my account was not completed.
I returned to the sign in page to use the "create an account" link there and completed it. So I now thought that I had to completely redo the order now that I had the account on the website. That order went through and gave me an acknowledgment of the order that I then made. I opened my email and was shocked to have two order confirmations with different order numbers.
I called the customer service number and they confirmed that one order had gone through as a "guest" and then the other was created with the online account. The C/S agent said that both orders had already shipped and were on the way. Because of this she can not cancel the order and give a refund.
THE C/S AGENT ALSO SAID, I can refuse/return the duplicate shipment upon delivery and there would be a refund processed for the product minus the shipping cost.
NOW... WITH A DUPLICATE ORDER CAUSED BY THEIR WEBSITE FAILURE I AM EXPECTED TO ACCEPT DOUBLE SHIPPING FOR THE ONE PRODUCT I WANTED, WHICH THE SHIPPING COST FOR ONE PRODUCT (PRODUCT BEING UNDER $10 with tax included, SHIPPING BEING $5.49, FOR EACH ORDER) I AM NOW STUCK WITH MORE COST FOR UNNECESSARY SHIPPING THAN THE COST OF THE PRODUCT ITSELF!!!!!!
NEVER, EVER, EVER USE CVS.COM!!!!!!!!!!!
This report was posted on Ripoff Report on 05/30/2018 10:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wwwcvscom/stockton-ca/wwwcvscom-website-malfunction-resulted-in-a-duplicate-order-and-they-refuse-a-refund-be-1445372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Final Update???
AUTHOR: NUNYA - (United States)
SUBMITTED: Monday, June 04, 2018
As of today, CVS Support has asked me to accept the incorrect item as a courtesy as well as them giving me a full refund on both orders AND shipping a replacement for the original item for free. I now have the option to decide which version I may keep and will definitely return the other to the store for a refund also. I still have to wait to see if these refunds come through as the full amount or not? So far CVS Customer Support has been very responsive/cooperative (with a lot of work and complaining to get a result that satisfies me fully). If there are inaccuracies in any of the refunds, I will be getting back to the customer support, unless I decide to just accept their final results to avoid even more of this mess continuing thru in the future. SO MANY HASSLES FROM THIS ONE ORDER MISTAKE.
Time will tell?
#2 Author of original report
Somewhat satisfactory resolution offered only after receiving the WRONG ITEM
AUTHOR: NUNYA - (United States)
SUBMITTED: Friday, June 01, 2018
I had to wait until the next day because the late delivery arrival time was after the hours that telephone customer service is available. The item shipped was incorrect, so they agreed to refund the complete order amount, with the shipping charge. I would receive the refund for the refused package when they receive it, though without the shipping cost for that order. They said that I do not have to return the incorrect item I did not want and could return it to the store for a refund of that item, resulting in getting back even more than I paid. However, it appears that the selected Razor that I want is not available elsewhere either. The end result is having to accept a different model razor for the cost of just the shipping charge of the duplicate order, $5.49. I am still not happy with this model razor! I blame the manufacturer who discontinues their product to force the purchase of the newer more expensive models!!!!
#1 Author of original report
MORE FUEL FOR THIS FIRE
AUTHOR: NUNYA - (United States)
SUBMITTED: Thursday, May 31, 2018
After everything, I went through yesterday regarding the duplicate order, now that I have received the order, accepted one of two, the item was completely incorrect. I ordered the "Gillette Fusion Men's Razor with one Fusion refill blade". WHAT I RECEIVED WAS A GILLETTE FUSION5 RAZOR. I'M SORRY BUT THIS IS NOT WHAT I WANTED. I COULD HAVE ORDERED THE FUSION5 OFF OF AMAZON, FOR MUCH LESS, WITHOUT THIS STRESS IF THAT WAS ACCEPTABLE TO ME. MY ORDER SHEET SAYS "FUSION", BUT IT DOES NOT MATCH THE PRODUCT SHIPPED!!!
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