guaranteed-weightloss-products.com Rumaldos Services in False Advertising and Dishonest Customer Service, Internet

I order 1 month supply of Pro Cal 100 from the same company on the 11th of Jan 2011 and I have still not received the product and now you can not get a hold of anyone. I have called and left message after message and am now taking it up with my credit card company. This is just terrible. I really thought I was dealing with a reputable place. I also have an online business and I make sure I take very good care of my clients. I am out 190.00 at this point and would not recommend this company to anyone, Horrible customer service. I am thinking they have closed shop and I have been scammed at this point. Do not order from this company

Please note I reported this website on September 13, 2010 and as of today, September 14, 2010 they have now changed their website to http://rumaldoservices.com

DO NOT ORDER FROM THIS FALSE ADVERTISING ORGANIZATION!!

They are NOT a trustworthy company. Here is my original complaint, when they were masquerading as http://www.guaranteed-weightloss-products.com

This website engages in False Advertising and Dishonest Customer Service! Up until Wednesday, September 8, 2010 -- The Seller advertised free shipping for clearance products (was previously visible at http://www.guaranteed-weightloss-products.com/html/clearance.html), by stating "FREE SHIPPING - Unlimited QTY'S" and further stated the following "Please note, the site may add shipping and handling charges, however they will be removed when the order is processed in our department." I placed my order on 9/1, and when I called September 8, 2010 at approx. 12:16pm to inquire about the status, I was notified that the order should arrive tomorrow and the total was $134.78, which included $28.80 for shipping and $9.98 for tax (the actual product cost was $96.00). When I questioned the shipping and the fact that they advertise free shipping, I was told that in-fact they do charge shipping and that they have a right to charge shipping expense if they desire. I asked why they were false advertising free shipping on their website and I was told that they could advertise in any manner they please. I also asked why I was charged $9.98 in tax, when the items were not being shipped to a New York address (thats where the Seller is located), and was told that they charge tax for all Internet orders regardless where the buyer is located. I was informed that the product was shipping via standard U.S. Mail and should arrive by the end of the week. I believe it is false advertising to explicitly state that an item is "Free Shipping - Unlimited Qtys" and to explicitly note that "the site may add shipping and handling charges, however they [the shipping charges] will be REMOVED when the order is processed in our department." I have PDF copies of the website advertisement for September 1st, the day I ordered under the impression that I would receive Free Shipping. I am not sure if the "tax" charge is accurate, since the business is in New York and the delivery location was not within the state of New York. The seller has refused to refund my shipping costs. And since my complaining on September 8, 2010, the Seller has now "revised" their Clearance Page and removed any references to Free Shipping. What happened?!? According to the rude and dishonest sales representative they could advertise in any manner they wanted, but now, after my complaining, they have removed the false advertisement!! Amazing. Do not Order from this Dishonest organization, there are plenty of on-line companies that advertise properly and stand by their advertisements!!