Complaint Review: www.irawoods.com - Internet
- www.irawoods.com 620 Salem Drive Owensboro KY 42303 Internet United States of America
- Phone: 1-800-472-9923
- Web: www.irawoods.com
- Category: Home & Garden Stores
www.irawoods.com IRAWOOD & SONS INC. RIP OFF Internet
*Consumer Comment: Ira Woods - NOT
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I have made a online and phone purchased with this company almost a year ago and they have not delivered all my items. The TOTO toilet which I ordered(supposed to be new)I received it dirty. I called the company so many times and send so many emails regarding my order issues and they always avoid me. I feel like they took my money and runned away. Today I again, tried to contact them(so unsatisfied with them)via their online chat:
Kathy11:38:23 AM Hello Carolina. How may I help you?
Carolina11:38:47 AM i need to know where is my order - villeroy and boch towel holders
11:38:56 AM
Your tracking number is IRA223484.
Kathy11:39:08 AM One moment please while I look that up for you.
11:41:17 AM
It doesn't look like we have a line of communication on this order. I am going to set up an order status support case. You will receive an email with updates on your order. You can respond to the emails or update the case. In turn, that will update me as to your questions or concerns. Thank you.
11:41:23 AM
You should receive an email shortly.
Carolina11:41:49 AM your company should be out of businness
11:42:03 AM
it is extremelly unprofessional
11:42:20 AM
i have not received all the items that i paid for and this is fraud!
11:42:44 AM
Is something very wrong what you guys do
11:42:59 AM
taking peoples money and not sending the items
Kathy11:43:28 AM We do have a blowout going on with Kitchen sinks.
11:43:43 AM
We has have some great pricing with Hamat products.
Carolina11:43:58 AM I want to know where the items I paid for are going to be delivered
Kathy11:44:45 AM We also have some specials on instock D1 Spas
Carolina11:46:04 AM You are not answering my questions
11:46:27 AM
I will end this conversation and do a report on it. good bye
Chat session closed Secure connectionPowered by LiveChat
So disappointing. I have never experienced such a thing. Be away from that company as they are not honest.
Carolina Miami, FL
This report was posted on Ripoff Report on 11/17/2011 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wwwirawoodscom/internet/wwwirawoodscom-irawood-sons-inc-rip-off-internet-799026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Ira Woods - NOT
AUTHOR: leastir - (United States of America)
SUBMITTED: Monday, January 09, 2012
I also placed an order for a toilet via Irawoods.com but never received it. After 2 months of promises, I requested my order be canceled and a full refund issued - Yet still have not received the refund credit. I placed the order September 2011 and it is now January 2012 - and STILL not resolved. I am glad that I paid them using VISA, as it gave me GREAT pleasure to report them, just now to VISA. I have had the opportunity over the last few months to make several online purchases for a home construction project. Through this experience I have learned the hard way that some internet companies do deliver and provide great customer service - and some certainly do NOT. Ira Woods is one of those do NOT companies - at least from my experience!
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