Www.printplace.com dishonest on-line print shop unauthorized charges business cards press online punk rock indie Ripoff Arlington Texas

Charles,

I truly am sorry that you feel this way. Please let me summarize what I know to be true:

- While you are correct when you look at the job details and say the price of your job changed when I changed your turnaround time from 7 days to 2, you were not actually charged any difference. Anytime any detail of a job is changed once in production, the differences between original and new are logged, along with any price difference. As I stated earlier however, we do not store credit card information, so any additional charges would need your express permission. Again, your bank will verify that there have been no subsequent charges.
- Per our terms (printplace.com/static/terms-and-conditions.aspx) , which you must agree to before you can checkout, our prepress technicians will put your job on hold if they see something that will cause the job to be less than satisfactory. It is your responsibility to correct any issues and then send it to press. I think you would agree that it is better to err on the side of caution when an expensive print job and the reputation it represents yours is on the line.
- Thank you for suggesting we look at our competitors practices. I can assure you we pay close attention. Our pricing is in the highest percentile of competitiveness; our on-time percentage is examined daily; every job that ships late must be accounted for. Your particular job has been escalated to our CEO. While I realize you are upset, I ask you to consider that while we ship many, many millions of dollars of printing, We, my management team and I, are paying particular attention to your $47 orders. I hope this gives you some idea of how seriously we take our responsibility.

Dear Charles,

The total price was changed when I made the turn-around change, but your card was not charged for the difference. Your bank can verify this information for you.

I cannot reveal to you how I knew your cards were at cutting but was unable to tell that they would ship late, as our production system software is proprietary.

Sincerely,
Wendy

Wendy,
You should notify your customers by e-mail of job status like you did when it went into production. At the end of the day I feel scammed & fooled by your company. I had no business cards to promote my business at the convention and all of your "promises" have not been fullfilled. I find it rather strange that every time I call you answer. Every time I e-mail printplace.com you answer. Is this run out of a house? Now you're telling me that you had problems with your system and it didn't ship in time. You somehow knew that my cards were being cut precisely when I called but not that your system was down. Give me a break. No serious company makes claims that they can't keep and just give BS excuses. I'm sick of it and I'm sick of your company.

I quote below from my "Details" tab where a pricing change was made-

"Updated Job Specification from 901325 to 973773. Changing item total from $46.50 to $63.50. Turnaround changed from 7 Business Days to 2 Business Days"

So yeah the total price was changed.

clubflyers came through with the flyers I needed. You know what their turnaround time was? 22 hours. In 1 business day I had my cards. Granted they were picked up in person had I had them overnighted I'd have them in exactly 2 Business days.

You promised 2nd day turnaround and overnight shipping. That was on the 18th here we are the 23rd and I'm still getting excuses.

My suggestion to you is check out the business practices of your competitors and maybe print place can learn a thing or two.

Dear Charles:

In response to the above report: we show a one-time charge to your card, for $109.66, which is the charge for your cards on a 7 day turn. Per our terms and conditions, printplace.com is not responsible for delays caused by problems with your artwork. This order was returned to your account because the art did not meet our requirements for the bleed. When we spoke on the phone, I spoke with your designer and let her know how to fix the art, and I upgraded your turn-around time as a measure of good faith and you were not charged extra for it.

Printplace.com does not store customer credit card information; if you were going to be charged any other than the original fee, I would have had to take your credit card information over the phone. I did not do this, as I'm sure you recall.

However, due to a bug in our system, this order is shipping late. We spoke on Thursday and I was assured that it would be overnighted that night; I was unaware of this bug at the time, or I would have told you your order would be late. Nonetheless, your order is printed on a faster turn-around time than we were obligated by your original order to produce it, and you were not charged any extra for this. I apologize for the delay in shipping.

Sincerely,

Dear Charles:
In response to the above report: we show a one-time charge to your card, for $109.66, which is the charge you authorized for your business cards on a 7 day turn. Per our terms and conditions, printplace.com is not responsible for delays caused by problems with your art work. When we spoke on the phone, I upgraded your turn-around time as a measure of good faith and you were not charged extra for it. Printplace.com does not store customer credit card information; if you were going to be charged any other than the original fee, I would have had to take your credit card information over the phone. I did not do this, as I'm sure you recall.

However, due to a bug in our system, this order is shipping late. We spoke on Thursday and I was assured that it would be overnighted that night; I was unaware of this bug at the time, or I would have told you your order would be late. Nonetheless, your order is printed on a faster turn-around time than we were obligated by your original order (and subsequent problems with your graphic design to produce it,) and you were not charged any extra for this. We apologize for the delay in shipping.

Sincerely,
Customer Service