X box Live Banned for No Reason Internet

 I was banned from Xbox live without a reason. I was told I received an email, however, after checking my inbox and spam folder, I could not find an email. I requested a duplicate email and I was told that was not an option. I contacted customer service, and I was told there is not a phone number for me to reach the "Enforcement Team" and my only option was to continue to post complaints on an online forum. I had to create a dummy account, in order to achieve this, as directed by the first rep I spoke with.

I find it unreasonal that I paid for a service I cannot use, and can't receive a refund, and I can not get an answer to why I was banned and I can't speak with a live person. I feel this is definitely a scam to force me to open a new account and pay the annual fee again, while I still have a few months left on my original account. I have left posts to the "Enforcement Team" and I have not recieved a reply.

I strongly feel this is a scam and I was ripped off.