Report: #754658

Complaint Review: X-press Vanlines

  • Submitted: Mon, July 18, 2011
  • Updated: Mon, July 18, 2011
  • Reported By: goldie — Long Beach California United States of America
  • X-press Vanlines
    4501 Stirling Rd, Davie, FL 33314
    United States of America

X-press Vanlines Unprofessional service and breach of contract Internet

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I was told that my p/u would be done between 1-5pm on 3/8. The movers did not arrive until 9:30pm. When I was provided the quote by Becky I had a quote from another mover & emailed it to her since they will beat any quote by 10%. I made it very clear that I live in a 3rd floor apartment & that the other mover waived fees for stairs & she stated that she'd waive the add'l stair fees as well.  I went with them because they agreed that I'd be charged a flat fee of $1000.

I had a friend who was also moving to CA @ the same time & was sched for p/u on 3/8.  The same movers that were doing my p/u also did his. They arrived to his place @ 7pm (sched appt was to be 9-12). While @ my friends doing his p/u he called & the movers asked him if he'd help move my things so they could get the move done faster. They also told him to ask me if I had anyone that could help them move my things. When the movers arrived @ my place they wanted an add'l $475.00 for the stairs & stated that my cubic footage was more than what was listed on the contract. My contract was for 267 cubic feet based on the detailed list I gave & the mover stated "it appeared to be more than that" but refused to give me an accurate measurement. I was told I should only have the $500 money order @ p/u. I refused to give add'l $ & asked the movers to leave.  Sergio then called & told me he was going to have them return immediately & I shouldn't give them the money order or add'l $. He stated I'd just mail the m/o to him.  I waited for the return of the movers & they never showed up. I called the driver@ 11:30pm & he refused to return unless I gave him more $.  I called Sergio back on his cell phone several times with no response.  3/8 as these events were unfolding I sent several emails to Becky & Sergio detailing the issues I was having.  3/9, I rec'd a response from Becky saying - that I need to pay the add'l amt to be picked up & sent a revised contract. I went back & forth with Sergio over the phone about this.  I was down to the wire with my move so I agreed to the add'l amt since I had no other options @ this point. 

The movers were to p/u on 3/9 it did not happen. Sergio then set for Thursday, 3/10 afternoon. They finally showed up @ 2:30 am on 3/11. The movers completed the p/u info & asked my 1st available delivery date - I gave 3/26.  Per the contract, the move could take 7-21 days. On 4/3 I got a call from a driver & he'd be in my area for delivery 4/7. I spoke to him again 4/5 his truck broke down in TX & he was not sure if /when it would be fixed & he'd call me to let me know when he'd be in my area.  4/7 I rec. a call from the driver again saying he was going to be in my area for del. the next day.  I asked if he could del.  4/14 since I'd be out of town for work.  I called Sergio & asked about the storage option that was given to me on the contract (30 days free storage). He stated that since I didn't ask for it on 4/3 I could not use it. I did not know on 4/3 that I would need it or that I had a cutoff for using. After several calls w/Sergio he called me saying that the driver would be handing my things off here in LA to Oz Moving & del. would be 4/14. There was no mention of add'l fees. Oz Movers called me to confirm & said I need give an add'l $200 in cash upon del. w/ the $740 money order.  Prior to them removing my items from the truck I asked that they confirm the cubic footage used- which was close to 200 cubic feet & not the 350 I was chg'd add'l for. My area rug was missing @ delivery.  I email emailed Sergio & he told me file a claim on & if it turns up they will ship it to me. Each time I spoke to Sergio during this time he was extremely rude & hung up on me several times.  The customer service received from both Becky & Sergio was the absolute worst. I asked to speak to a manager or owner & Sergio told me it was him. He threatened to sue me when I told him I was going to report to BBB in regard to the horrible service & issues. I filed a report with BBB that has gone unresponded to by X-press Vanlines therefore BBB is going to suspend their accreditation and mark my claim unresolved.  Beware of this company!

This report was posted on Ripoff Report on 07/18/2011 04:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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