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Report: #67293

Complaint Review: X10 Wireless Technology - North Las Vegas Nevada

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  • Reported By: HUMBLE Texas
  • Author Not Confirmed What's this?
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  • X10 Wireless Technology 3824 North 5th St. Suite C North Las Vegas, Nevada U.S.A.

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I ordered a x10 wireless color camera, and then I ordered an additional camera to get the receiver that I did not know I needed with the first camera order. My installer could not get reception, so I called x10 today. The customer support person asked if I have a cordless phone, and I do, so he informed me the wireless camera will not work if I have a cordless phone.

I requested a packing slip so that I might return the two cameras. Then the man said I could not return the first camera order, for the 30 day return policy had expired. the second order was placed on 9/9/03, and it takes several days to mail, etc. Why do they sell wireless cameras without informing the customer of the problem with cordless phones? I now have to keep one camera that I can't use..What a way to do business !

I spent two hours following the installation directions, and not once did the instructions mention a cordless phone interferring with installation. The owner is George Stevenson, but he does not respond to mail or phone calls( according to the customer support employee.)That leads me to believe this is a ripoff.

Donna
HUMBLE, Texas
U.S.A.

This report was posted on Ripoff Report on 09/21/2003 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/x10-wireless-technology/north-las-vegas-nevada-89032/x10-wireless-technology-ripoff-north-las-vegas-nevada-67293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

this website is now nothing more than a forum for the absurd

AUTHOR: Jason - (U.S.A.)

POSTED: Monday, October 13, 2003

The comments contained in the rebuttal from Dave the would be ex-employee are unsubstantiated and ludicrous.

It is obvious there was no attempt to verify the veracity of Daves claims.

It is my sole believe that I have made an honest attempt to help the consumer. I feel this website is now nothing more than a forum for the absurd that allows for claims that are warrantless.

X10 strives to help the consumer and I would suggest using traditional methods to resolve any issue you may have.

Thank you,

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#2 UPDATE EX-employee responds

i DON'T BLAME YOU ..dishonest a*s lickers that literally own sweat shops in china town to produce these items

AUTHOR: Dave - (U.S.A.)

POSTED: Sunday, October 12, 2003

...I used to work for them and they are dishonest a*s lickers that literally own sweat shops in china town to produce these items. Many children are beaten savagely to produe the tiny delicate lenses for your camera. I hope you are happy. The owner often goes to china with a big cage and captures chinese babies to maintain in his huge backyard. He even uses these cameras to monitor them while they toil. If they speak he uses his modern technology to zapp the children with special frequencies that on x10 website people have control of. I'm sure their ignorant phone operators won't tell you anything or refund your money because they are having too much fun tormenting children and spying on old men in the showers at retirment centers all over the world. Word has it that they are financed by the CIA and the illuminati have control of their bank accounts. Rumor has it that Bill and Hillary Clinton have even pre-signed a presidential pardon for the owner in the event he gets caught.
Gomez Montalbaun

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#1 UPDATE Employee

Cordless Phones and X10 Cameras

AUTHOR: Jason - (U.S.A.)

POSTED: Saturday, October 11, 2003

Greetings,

X10.com does not include with it's documentation that cordless phones may interfere. One reason for this is there are many cordless phones that do not affect the signal of the 2.4 GHz cameras.
If you have a 2.4 GHz phone you will have interference based on the simple fact you are transmitting on the same frequency.

The 2.4 GHz is listed on the camera information, webpage and an inquiry to a tech support agent or even our sales staff would have informed you of this as well.

It is not feasible to list every possible source of interference.

Just as auto makers can not list every possible road hazard you may encounter. With regard to the packing slip; X10 pays for the free shipping of the product to the customer, should the customer decide; as it appears in this case to not discontinue use of the interfering product and instead ship our product back; the freight is on the bearer.

However in many cases where a unit is defective we will cover the original ship cost, a label for replacement and the shipment cost of said replacement.

We have a 30 day policy that is enforced and it is my sole belief that within 30 days our tech support staff would have isolated the cause of interference and would have provided an RMA for return. If you bought something from Bill Gates and called Microsoft and Mr. Gates did not call you back would you feel Microsoft was a rip off?
Our managers are responsible for assisting the consumer and we take pride in it. Had we been given a reasonable chance to resolve this I think we would have a different outcome.

Regards,
X10 Manager

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