X10.com ripoff Internet

I purchased a digital camera/ recorder, it has not worked since I received it. The return policy gives only 14 days to return the product, and you cannot return it unless you get a RMA # from them. I have been waiting 4 days and have yet to get a call or e-mail with the number. I contacted them again and they said they sent me an e-mail just hours before. The e-mail has yet to download into my e-mail account. I told them the only e-mail I received was from my father, 7 hours after the initial call. The fool at the customer service center told me to open a HOT-MAIL account for my e-mail. I received all their other e-mail, now I need a HOT-Mail account to get their e-mail. DO not put up with their garbage. Do not purchase from them.

James
Southgate, Michigan
U.S.A.