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Report: #1250348

Complaint Review: XSport Fitness Gym - Chicago Ridge Illinois

  • Submitted:
  • Updated:
  • Reported By: Robyn — Illinois USA
  • XSport Fitness Gym 222 Commons Drive Chicago Ridge, Illinois USA

XSport Fitness Gym Won't Give Refund Because I Have MS and Started Taking Money Out Of My Account Not Agreed On Chicago Ridge Illinois

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On July 27, 2015 I took my 24 year old daughter to Xsport Fitness to inquire about a membership.  My daughter is bipolar and has other problems, so her weight gain from medication started to bother her.  We met with the General Manager who at that time said he was the owner of the club.  He had all these packages and I kept saying we couldn't afford them.  So then the price and rules started coming down until it was agreed on to be $169 a month for my daughter with a personal trainer once a week. 

He asked if I wanted to join and I said NO, I have MS.  He said he had trainers who worked with MS and if he could get me under my daughter's membership for $20 a month, NO OTHER costs, would that work.  I said fine, but I didn't know how often I could get there.  He said that was fine and that all inactive fees and the 30 day cancellation would not include the 10 time scan in.  We signed.

After my daughter's 2nd visit, a man was trying to get her into his pick up truck and she was afraid to go back.  I told her I'd address the problem on Monday since it was a Friday.  On Saturday, August 15, Xsport Fitness hit my account for $49.  I was promised no other funds would be withdrawn until the 27th of August.  This caused bounced items.  I called and they said I had to pay that once a year on my membership like a dormancy fee.  I said NO, I was told there were more charges and to read my contract.  I said the manager waived these because of my MS. and my daughter's handicap.

I told her I wanted to cancel and get my money back like the manager said.  No questions asked, no hassels, they just give you your money back if you are not happy.  This woman told me now I had to have scanned in 10 times if I wanted my money back, and when I told her about my MS, she sarcastically suggested I shouldn't have joined a gym if I wasn't going to get there. 

I called the bank and lodged a complaint for their charges, and my mother called her credit card to freeze any more charges.  They have us for $450.  At the time when this was going on, my daughter said she gave the man her $50 bill so she could have the deluxe membership.  I couldn't believe this.   We have been totally skunked and they are laughing all the way to the bank while we have nothing left.  I feel so taken and hollow.  Do they really need to be like this?  I looked at their reviews and can said it is not only me, but many, many others.  thanks for taking the time to listen.

 

This report was posted on Ripoff Report on 08/23/2015 10:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xsport-fitness-gym/chicago-ridge-illinois-60415/xsport-fitness-gym-wont-give-refund-because-i-have-ms-and-started-taking-money-out-of-my-1250348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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