Xtreme Chemical Company Xtreme Kleen Untrustworthy company - does not comply with their own requirements for refunds Plano Texas

YOU chose to respond by yelling and making RIDICULOUS and FALSE statements.  So, I will respond in kind (except ALL my statements are FACTUAL!

I did everything I was supposed to do under the contract.  See below.  Clearly, I did NOT have to ship the product back.  Your poor excuse for a company's own receipt states (and I attached a copy of this to my complaint, but clearly YOU can't read:

"If you cancel, you must make available to the seller at your residence , in susbstantially as good conditilon when received, any goods delivered to you under this contract or sale; or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you make goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of the cancellation, you may retain or dipose of the goods without any further obliation. "

Please notice there are NO return instructions given with the sale of the item (which does not come in a package but is hand-delivered by a salesman), only the receipt (which I attached a copy of and which of which you are well aware.  I tried to attach another copy with the information underlined, but this site is having a current issue with uploading images (I have filed the issue with their customer service department).  Nonetheless, YOU are well aware of EXACTLY what your receipt and return instructions read.

Hence, the letter I wrote offering to either arrange for your representative to pick up the item (as was within my right according to your "company's" policy) or to mail the item back as long as they provided a prepaid package in which to do so (also within my right according to your own receipt and return instructions):

"If you wish to have a representative pick up product, you MUST coordinate this with me so that I can be certain that someone will be available when your representative arrives (I will not leave the product outside only to have it disappear and have your company claim it was not picked up by you).  I will gladly, at your expense, mail the products back to you if you prefer.  You must provide me with a shipping container and the postage must be prepaid by you."

Althgouth I am in my rights to dispose of the item and am entitled, under your own contract, to a full refund even having done so because of the 20-day limit, I have not disposed of the product and am more than willing to return it (as I have been since I sent the notice).  

YOUR response only shows your ignorance and the fact that this company is nothing but a rip-off artist.  You spell out the exact requirements for returning an item and then do not honor them (and believe me, you don't leave much room for error - 3 days).  I DID EVERYTHING you required - sent the letter postmarked w/in 3 days - advised I would make the item available for pick up (obviously I don't own a crystal ball, so would have no idea when your "company" would choose to pick up an item after signing for the letter that I sent, so YOU have the obligation to communicate your desire to me at that point.  I provided my direct phone number in that correspondence and YOU NEVER CALLED to advise whether you wanted a representative to pick up the item or were going to make arrangements for me to ship it back to you AT YOUR EXPENSE as REQUIRED under your own contract.

YOU are clearly a poor excuse for a human being and CLEARLY not operating an ethical business.  Your product is clearly substandard (and that is being polite).  It not only does not do what it says it will, it contains harmful chemicals - banned in some states (as evidenced by reports on the ingredients (AND my reaction and break-out after using it).  I can easily provide information on those reports, but you have them.  I will, however, post them everywhere I post warnings to potential customers NOT to buy your product.  YOU are violating your own terms (which you indicate on your own receipt fall under Federal Law if product sold is more than $25 - which this was $92).  

If you think this is going to end here, you are sadly mistaken.  You are messing with the wrong person.  I intend to (and have already begun steps) to file a complaint with EVERY organization that monitors business and internet sales.  I have already drafted a letter to the Attorney General in your jurisdication, as well as mine.  I willl make sure that EVERYONE knows what a scam your company and your product is by posting to EVERY SINGLE social media site out there.  You can bet you will lose more sales than the $92.00 refund you owe me.  And there is not a thing you can do about it.

I tried to be polite and wrote a very polite letter to you that followed the guidelines for returns you laid out, but you chose to ignore it and are now choosing to try to make it sound as if I am trying to rip you off.  REALLY????  You take the cake!  

The sad thing is, this coud all be avoided by you simply playing by your own rules, picking up your product (or sending me a prepaid package to send it back in) along with a cashier's check for $92.  At this point, I would not accept any other type of payment, as your "company" clearly cannot be counted on to act morally or ethically.  

 Seems as if YOU followed all the guidelines with one exception. Where is the product?? You cant demand a refund and expect to keep the item getting refunded. Many companies wont even acknowledge a refund request until the product the refund is to be given on is back in THIER possession. While im sure it makes YOU feel better to blast them about not getting a refund, YOU missed the MOST important part of it. If you DID NOT send back the product when you made this request, then YOU WILL NOT GET A REFUND!!!! YOU are the one seeking a refund so YOU are the one who is responsible for returning the item. YOU want the refund, YOU have to pay to ship the item back. THAT is what has caused a hold up on the refund. But YOU KNEW THAT ALREADY!!!! YOU expect to keep the product AND get your money back. That is unfair of YOU to have that expectation and the punishment for doing so is that YOU DO NOT GET A REFUND!!!! YOU expect THEM to come and get it when they DO NOT HAVE TO!! Legally speaking this is a break down on YOUR part. Unfortunatly since YOU did not send back the product it is now too late for you to get a refund. Perhaps in the future YOU will remember that YOU have a part to play as well. YOU dropped the ball NOT them. YOU should be ashamed of yourself for making BASELESS and FALSE accusations against a company online. All YOU have done is paint a bullseye on yourself because it IS against the law to make defaming online posts. Even more so when YOU are in the WRONG!! Hopefully they don't see what YOU have posted, THEY would be well within their legal rights to take you to civil court for YOUR defamation. One wonders how exactly that YOU as an adult could have missed this. I actually know the HOW on it. Like MANY Americans YOU only keep the information YOU think is relevant to YOUR situations. So a little things like the FIRST AMENDMENT, YOU only remember the bullet points of each one. Had YOU read a bit further YOU would see that WHAT you have posted can get you sued.