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Ripoff Report | Yahoo Review - Nationwide - Yahoo domain registration
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Report: #438839

Complaint Review: Yahoo - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Covina California
  • Author Confirmed What's this?
  • Why?
  • Yahoo http://smallbusiness.yahoo.com Nationwide U.S.A.

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If you register a domain with you Yahoo! be prepared for sticker shock when the renewal date arrives. They will charge you $35 to renew the domain which is almost 4x what the going rate is. They will NOT give you a refund and make it almost impossible to transfer your domain over to another service such as GoDaddy. I have been on hold for 10 minutes trying to talk to someone. Stay away from these guys. Their company is having a lot of trouble and their customer service is completely in the dumps.

Mn2
Covina, California
U.S.A.

This report was posted on Ripoff Report on 03/29/2009 11:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yahoo/nationwide/yahoo-domain-registration-big-ripoff-yahoo-charges-35-to-renew-your-domain-and-makes-it-438839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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6Consumer
0Employee/Owner

#6 General Comment

In response to Paul

AUTHOR: Kevin - (USA)

POSTED: Sunday, June 12, 2011

I know this is a super old post, but nothing more ticks me off are these stupid scam reports that the above person states.  ITS YOUR FAULT YOU DID NOT READ A SIMPLE MESSAGE RIGHT NEXT to the purchase item when you were checking out. Its been there since the start of Yahoo business.



Paul, please, if you do not know what you are talking about then refrain.  I think I mentioned that I was paying the $9.95 rate for four years prior.  I think if you do some investigation you will find that many other people had also been paying that rate for several years prior.



Its your mistake you did not transfer out sooner to not get charged the $35 fee after the first year. 



No, a lot of people were suckered in because they had been paying the same rate for many years which you were not aware of.  I think Yahoo pulled a fast one by not allowing people to opt out at the time they renewed rather than requiring a response to an email sent months prior.   So, yes, we were suckers.



AND ITS NEVER EVER BEEN IMPOSSIBLE TO TRANSFER OUT A DOMAIN NAME FROM YAHOO. Its obvious you do not read details about your account. You have to unlock your domain then start the transfer with whatever registrar yah are transferring too. Your mistake and you go complaining on rip off report. I hope you did not get a refund you agreed to the terms when you checked out.



And I do agree 35 buck is way too high, but you had an entire year to transfer out. YOUR FAULT and stop complaining when YES you are the one that ripped yourself off. 



Paul, try not being so critical after all, you are mistaken here as well.  Do you see how easy it is?  You did not bother to read the other comments with empirical evidence directly contradicting your position. 

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#5 General Comment

It's your fault not Yahoo

AUTHOR: Paul - (U.S.A.)

POSTED: Saturday, June 11, 2011

I know this is a super old post, but nothing more ticks me
off are these stupid scam reports that the above person states.

ITS YOUR FAULT YOU DID NOT READ A SIMPLE MESSAGE RIGHT NEXT to the purchase item when
you were checking out. Its been there since the start of Yahoo business.
    
Its your mistake you did not transfer out
sooner to not get charged the $35 fee after the first year.
  
AND ITS NEVER EVER BEEN IMPOSSIBLE TO TRANSFER OUT
A DOMAIN NAME FROM YAHOO. Its obvious you do not read details about your
account.  You have to unlock your domain
then start the transfer with whatever registrar yah are transferring too. Your
mistake and you go complaining on rip off report.  I hope you did not get a refund you agreed to
the terms when you checked out.

And I do agree 35 buck is way too high, but you had an entire
year to transfer out.  YOUR FAULT and
stop complaining when YES you are the one that ripped yourself off.

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#4 General Comment

Further remarks about Yahoo and domain names

AUTHOR: Kevin - (USA)

POSTED: Sunday, September 06, 2009

 

We used Yahoo for four years for domain registrations at $9.95.  We only had two alternate variants of our primary on file with them, not the primary listing, thank God.

Receiving an over-due notice for $70.00 versus $20.00 was quite a shock.  We looked in forums discussing this and were told that an email had been sent announcing it months earlier.  You would have had to opt out at that time to avoid this increase in charge.  We honestly do not remember receiving this email but other people did acknowledge it was sent to them.

We refused to pay and told them to simply cancel the service.  The reason we were notified at all is because our cc info was out-of-date.   Following our refusal to pay, someone at Yahoo apparently tried variants of new expiration dates AND different billing addresses for our card, both of which had changed in the interim.  When we discovered the charge had been run through with changed information not provided by us we disputed it on this basis and our provider agreed and reversed the charge.

We had a relatively small exposure.  Many people did not -- imagine having ten or significantly more domain names registered through them.  I think with many people amounts ranging into the thousands of dollars of additional money was involved.

What got us angry at the time was that many people were saying (including Yahoo) that the $9.95 was simply a one-year introductory rate and that was stated in the fine print of the initial offer.  Our four years of prior $9.95 payments beg to say otherwise.

I think Yahoo was short on funds and used this as some sort of slash and burn grab for quick money.  I am very sure they lost a significant portion of their long term accounts.  It certainly ended our four year relationship with them and any consideration of doing future business with them.

A fifty percent increase?  I could have lived with that.  Even a 100% increase.

A 350% increase?  That is simply raping your customers and it speaks volumes about how they value them.

Beware.

 

 

 

 

 

 

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#3 Consumer Comment

Partially agree...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Sunday, March 29, 2009

I agree that Yahoo! is not a good company to use for registering domain names if you intend to transfer them and I agree that $35 for a renewal is high.

However, that information is disclosed before making the purchase. I almost registered a domain through Yahoo! and when I read the terms that you mentioned, I backed out and went somewhere else.

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#2 Consumer Comment

Partially agree...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Sunday, March 29, 2009

I agree that Yahoo! is not a good company to use for registering domain names if you intend to transfer them and I agree that $35 for a renewal is high.

However, that information is disclosed before making the purchase. I almost registered a domain through Yahoo! and when I read the terms that you mentioned, I backed out and went somewhere else.

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#1 Consumer Comment

Partially agree...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Sunday, March 29, 2009

I agree that Yahoo! is not a good company to use for registering domain names if you intend to transfer them and I agree that $35 for a renewal is high.

However, that information is disclosed before making the purchase. I almost registered a domain through Yahoo! and when I read the terms that you mentioned, I backed out and went somewhere else.

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