Complaint Review: Yellow Book USA - Cedar Rapids Iowa
- Yellow Book USA 6300 C St. SW Cedar Rapids, Iowa U.S.A.
- Phone: 319-3661100
- Web:
- Category: Book Publishers
Yellow Book USA Printed cell phone under emergency managment number and i got close to 200 calls during local ice storm. Cedar Rapids Iowa
*Consumer Comment: A Couple Of Things
*Consumer Comment: A Couple Of Things
*Consumer Comment: A Couple Of Things
*Consumer Comment: A Couple Of Things
*Author of original report: Responce to WOW
*Consumer Comment: Wow
*Author of original report: Not answering phone calls now.
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Yellow book printed, in their 2006-2007 edition of the Decatur Illinois phone book, my cell phone under the government section. The listing the printed it under was the Macon County Emergency Management and Disaster agency (ESDA). On Thursday November 30 of 2006 Central Illinois suffered a crippling ice storm creating a state wide disaster. Due to my cell phone number being printed under our local listing for ESDA I received somewhere between 150 and 200 phone calls from people who had trees fall in their houses or were out of power, or had power lines down in their yard to soup kitchens and churches asking if they should open their doors to help feed people that did not have any way to make food for them selves.
To say the least it was a frustrating weekend. I suffer from a condition called post traumatic stress disorder (PTSD). Having to take those calls and listen to the people on the other end in hysteria, and in need of help just aggravated my condition. I wasn't able to sleep much at all because of the aggravation of this condition and because the phone would not stop ringing.
I run a business using that phone ling and have had the number for better than five years now and could not simply shut the phone off because I would loose business.
On Monday December 4th, 2006 I called Yellow book and got a customer service rep. I informed the rep of the mistake and what I had been through. He apologized for the mistake and told me that they would not print it in next year's phone book. He asked me if there was anything else they could do for me and I told him yes Yellow Book can reimburse me for my phone usage that I would be charged.
He told me that in the book there was a disclaimer stating that Yellow book is not responsible for the number that they print and could not be held accountable for the mistake. I told him that I had already spoke to an attorney and the attorney told me that they would say that and that because I am not a customer of theirs, because my number is a cell phone number and they are unlisted at this point, the disclaimer does not apply to this case.
Again the rep. blew me off and told me there was nothing that they could do about it and to have a nice day. I called my local new media to have them run a post that the ESDA number was the wrong number in the book and to give them the right number. My local news paper decided to help and wanted to run a front page story on the situation. The reporter called Yellow Book and got another rep. and that rep. blew her off the same as they did me. The reporter informed the rep. that she was a reporter and that she would be running a front page story on the situation and that if Yellow book would like to change their mind about helping they could call her and gave them her number.
The reporter got a call back from the seignior manager of PR Sherry Walters 15 minutes later. Ms. Walters told the reporter We want to remedy this for him and for the people calling emergency management. We'll do whatever we can to help. Yellow book offered to pay both cell phone bills involved in this situation and also told me to come up with a number for all other expenses and hassle this put me through.
I added up the expenses and such and called the attorney back to see based on what I had already what I should ask for. He told me 3 times the total expenses. I though about what he told me and undershot it by a lot wanting to be fair to Yellow book. The break down of the offer I sent them is as follows.
Phone usage, bill, change of number, loss of service contract, and purchase of new one year contract - $683.75
Change of business number, estimated loss of business, and cost of redoing advertising due to new number, replacement of; business cards, invoices, letter head, signs, and vehicle stickers - $4380
Aggravation of a current condition, professional assistance with condition, ongoing stress and frustration, lost sleep - $2750
Total of this list and offer - $7813.75
If I followed my attorney's advice the total would be $20,471.25. I gave Yellow book the settlement offer on December 13th, 2006 and it is now December 19th, 2006 and I have yet to hear anything from Yellow book. I am going to call Yellow book back today and ask them where we stand on this settlement.
I informed them that I had already spoke to an attorney for advice and I hope they are under the understanding that if this amount is rejected the attorney is going to take them to court. He says it is an open and shut case, they admitted guilt to the new paper and the paper printed their statement. He also informed me that if he is hired to handle it that number will begin to grow very fast for his fees and time on the case. I will keep this updated as to what is happening with this situation. I really hope Yellow Book does the right thing here.
Andrew
Decatur, Illinois
U.S.A.
This report was posted on Ripoff Report on 12/19/2006 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yellow-book-usa/cedar-rapids-iowa-52404/yellow-book-usa-printed-cell-phone-under-emergency-managment-number-and-i-got-close-to-200-226234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#7 Consumer Comment
A Couple Of Things
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Wednesday, January 09, 2008
Why wouldn't you determine who was calling and just direct them to the proper number instead of listening to all their problems thereby "aggravating" your condition. Also what has been your gross and net income from your business from that phone number for the last five years? I know what it's like. SW Bell screwed up my address on my add in the yellow pages to some extent. I got the add for next to nothing for that year AND at a discount for the following year. I had to prove damages. The first weenie I talked to blew me off. I had to go higher up in the food chain to get some action. I don't know about the aggravation of current condition though. You could have just shut the phone down for several days and added loss of business instead.

#6 Consumer Comment
A Couple Of Things
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Wednesday, January 09, 2008
Why wouldn't you determine who was calling and just direct them to the proper number instead of listening to all their problems thereby "aggravating" your condition. Also what has been your gross and net income from your business from that phone number for the last five years? I know what it's like. SW Bell screwed up my address on my add in the yellow pages to some extent. I got the add for next to nothing for that year AND at a discount for the following year. I had to prove damages. The first weenie I talked to blew me off. I had to go higher up in the food chain to get some action. I don't know about the aggravation of current condition though. You could have just shut the phone down for several days and added loss of business instead.

#5 Consumer Comment
A Couple Of Things
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Wednesday, January 09, 2008
Why wouldn't you determine who was calling and just direct them to the proper number instead of listening to all their problems thereby "aggravating" your condition. Also what has been your gross and net income from your business from that phone number for the last five years? I know what it's like. SW Bell screwed up my address on my add in the yellow pages to some extent. I got the add for next to nothing for that year AND at a discount for the following year. I had to prove damages. The first weenie I talked to blew me off. I had to go higher up in the food chain to get some action. I don't know about the aggravation of current condition though. You could have just shut the phone down for several days and added loss of business instead.

#4 Consumer Comment
A Couple Of Things
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Wednesday, January 09, 2008
Why wouldn't you determine who was calling and just direct them to the proper number instead of listening to all their problems thereby "aggravating" your condition. Also what has been your gross and net income from your business from that phone number for the last five years? I know what it's like. SW Bell screwed up my address on my add in the yellow pages to some extent. I got the add for next to nothing for that year AND at a discount for the following year. I had to prove damages. The first weenie I talked to blew me off. I had to go higher up in the food chain to get some action. I don't know about the aggravation of current condition though. You could have just shut the phone down for several days and added loss of business instead.

#3 Author of original report
Responce to WOW
AUTHOR: Andrew - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
As a business owner Eric I would ecpect you to understand that a business is like a baby. In some stages in the begining being five years of less old that stuff like this can close down a small business. It is hard enough getting things running right and having to deal with stuff like this; having to make new letter head, business cards, building signs, other signs is not cheap in fact the signs for the building were about 2 grand each and to have to change that number on them meant remaking them. This among other very costly things had to be changed.
I don't know what kind of business you run Eric in Marion but I do know by your comment that you don't have much overhead. This is not a case of putting a dent in a Geo Metro and replacing it with a Porche. It is a case of setting you Cadilac on fire and trying to say I'm sorry It just doesn't cover it. As an update I would like to let everyone know how badly this impacted my buisness. It is closed I couldn't wait on Yellow Book to settle or finish in court. The case is going good but it will be years before I see anything. I just could not afford to change the signs on such short notice with no time to save up for them.
For those of you that think this is obsered please I really don't want to hear about it. I put my life into that business for seven years realying on my wifes income to pay the bills and such at home and doing nothing but reinvesting the money from the business back into it. I never took any pay because I knew the business could not handle it. So yes 20k for seven years and what was on it's way to becoming one of the best shops in town for the work being done is not out of the question. Thats probably less than most of you make in a couple years let alone seven.

#2 Consumer Comment
Wow
AUTHOR: Eric91144 - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
As a business owner I am glad to know the book works! LOL You should really not be so money hungry and take the solutions that were offered. Asking for 20 k was not only unreasonable, in my opinion, but absurd! Hope all works out for you. I'd really hate to be on the other side of a lawsuit with you. Gee if I dented your Geo Metro would I have to buy you a Porsche?? Good Luck in this case and life!

#1 Author of original report
Not answering phone calls now.
AUTHOR: Andrew - (U.S.A.)
SUBMITTED: Tuesday, December 19, 2006
The person that I am working with at Yellow Book is Bonnie Peacock. It seems that she never answers the phone and when I leave messages for her they don't seem to call me back for several days. I will try again though, I will not let this drop Yellow book owes me and if need be I will hire the attorney that I have been speaking with. His name is Greg Fombelle, he is one of the best attorneys in central Illinois. Highly reguarded by peers and very good at what he does.


Advertisers above have met our
strict standards for business conduct.