yohiba.com On-Line Scammers DONT' ORDER FROM THIS COMPANY Santa Clara Internet

This customer did receive all their money back via chargeback within days of initiating the chargeback. We paid the entire amount plus a $15.00 fee. That said, if we were not in the middle of recovering from several unfortunate events, this customer would have received excellent service like many thousands of our customers have over the past 37+ years we have been in business.

We are obviously a real company and while this customers accusations are grossly incorrect, unfortunately it is understandable in part.

Yes! We fully admit that we had some major issues and deeply apologize for the extended laps in our service. Shipments, customer responses and refunds were definitely delayed significantly. However, rest assured we are a legitimate Veteran owned, family company with over 37 years in business and many thousands of happy, satisfied customers. Now that we are almost back on our feet, customers should expect our service to start improving dramatically. Soon our service should be back to the outstanding levels it had been for over 37+ years.

Things to know, why this happened and why it is better.

1) Our business was devastated by a break-in and vandalism that destroyed our computers and entire back-end systems including back up systems and all back-up files.

a. It took over 1 year for the insurance claim to be fully paid. This was completely unexpected and made recovery much slower than it need to be.

b. Good News!.. All software including the entire customer service system is done being rebuilt and is in the process of being launched.

2) In order to lower costs, recoup quicker and to eventually afford more customer service reps, we decided to move to a much more affordable location. Over the past 37 years we have moved the business 5 or 6 times but all moves were in the bay area.  This is the first time we moved over 1100 miles away to an entirely different state.  Although we are now done with the physical move we are still not yet fully set up.

a. Unfortunately, the move did contribute to additional lack of customer service.

b. Good News! The physical move from California to New Mexico is now done!

c. The new location in Albuquerque, NM is more centrally located and should allow us to get products from our suppliers quicker.

d. The new location will allow us to save our customers both time and money on shipping.

Finally, now that we are finished with the move and we are almost fully set up, we can start to rebuild our customer service reputation. There is no question that the great customer service reputation we worked so hard to build over the years has taken a substantial blow. We know it will take some time but we will get back to and beyond the outstanding customer service we had not too long ago.

Again, we apologize to all customers that have received less than adequate service. We also wish to thank the many customers that have stood with us through these unfortuante issues we have had to overcome.

Sincerely,

Yohiba.com