YOOX YOOX return and refund policy is a scam... Internet

I placed a few orders end of last year at YOOX website, I kept some items and returned the balance.  Their customer service dept made an international call informing me my return rate was too high, they made a decision to close my account.  I reasoned with the rep, how could a multi-million dollar business not honor their "Return and Refund" policy, and expect their customers to keep every item ordered.  He said he will review my case with his supervisor.   The following week, they called me again with the conclusion to ban me from shopping on their site.   Warning potential customers that is tempted by YOOX discounts, DO NOT SHOP ON THIS SITE!!!