York Ford Exhaust Fumes, Misdiagnosis, Runaround, Lies, Crooks Saugus Massachusetts

 Following is diagnosis for your 2014 Ford Explorer as of today's date 5/4/17:

A. FRONT SUSPENSION CLUNKING NOISE CONCERN WHEN GOING OVER BUMPS.   technician performed road test, then raised vehicle on lift to inspect suspension, wheels, brakes etc. Found both lower control arms worn with loose play. will need to ne replaced. Quote: $538 plus tax installed (parts/labor)   *parts 1-day delivery to-be-ordered

B. FLUID LEAK UNDER ENGINE CONCERN. inspected underneath vehicle for leaks and verified timing cover area wet. Technician found oil leak coming from timing cover. Timing cover will need to be replaced along with gasket/seal. To gain access and perform job, intake/valve cover will need to be removed and necessary gaskets will need to be replaced as well. Quote $1,086 plus tax installed (parts/labor) *parts in stock

C. CONCERN OF EXHAUST/BURN SMELL WHEN ACCLERATING ETC. technician performed roadtest, did not notice smell during roadtest, performed visual inspection while on lift. Ran Ford online Oasis and found Technical Service Bulletin TSB 16-0166 regarding replacing rear exhaust tips, replacing valve drains, sealing along spot locations on seams on undercarriage in rear.file.  TSB NOT COVERED FORD WARRANTY   Quote: $ 770 plus tax installed (parts/labor)    lintvkxan.files.wordpress.com/2017/03/tsb16-0166.pdf

Given the diagnosis from the above dealership, I fully expected all repairs to be completed by York Ford at their expense, as they did not correctly diagnose my vehicle at initial time of complaint during my warranty period. Furthermore, I also have the email from York stating my oil leak was normal. I brought my vehicle back to York expecting them to step up to the plate, correct the issues at their expense. My concern was brought up under warranty, plain and simple. It was misdiagnosed twice and caused physical harm to my very well being as my passengers.

As of the time of this letter, I am STILL waiting for an "answer from the higher ups" at Ford Motor Company to see if they will assist in the cost of the repair or deny it completely. This is after it was initially denied on Tuesday, May 16, 2017. I have been without a safe, reliable vehicle to drive over the last few months for a total of 24 days. I was advised the dealership would not even provide a courtesy vehicle unless I paid per day for it. In addition to the above narrative, I also located the CEO office phone number for Ford in Dearborn, MI. I left a concerned voicemail on Friday morning, with no response as of this report. I fully intend to retain legal counsel for the above matters if I do not hear back with an acceptable resolution to this matter by end of business Monday, May 22 2017.

Sincerely,

A very dissatisfied customer