Complaint Review: Yosemite Westgate Lodge - Groveland California
- Yosemite Westgate Lodge 7633 California 120 Groveland , California USA
- Phone: 209-962-5281
- Web: Yosemite Westgate Lodge
- Category: Hotel
Yosemite Westgate Lodge Housekeeper went through my suitcase and stole the most expensive items she could find Groveland California
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I stayed over at the Yosemite Westgate Lodge during Labor Day weekend from Saturday - Monday. Right at checking in I was charged $45 more than what my original amount should be. They made 100 excuses even though I had a print out of what the total amount was with all the taxes included. We got to hotel on Saturday late afternoon so we decided to stay in that night and head to the park next morning. We left to the park around 10am to spend the day at park and got back around 8pm. We showered and went straight to bed. Next morning when we were getting ready to head back to the park again we started noticing multiple missing items.
Then I realized that the very expensive Camera and sunglasses that I left inside my room were also gone. Turns out the housekeeper went through all my luggage selected what was the most expensive makeup there was in there and took it around $150worth +$700 sony wifi camera and a pair of $400 dolce and Gabana sunglasses of which she left the case on the floor under my bag. I filed a police report and they checked the room for any signs of forced entry and there was none! They checked the computer to see exactly which cards were used in the room during the period the we were gone and it was only the housekeeper. They hotel couldn't care less about the whole situation and instead was rude and aggressive.
the owner has never reached out to me or anybody for that instance to even apologize or say a single word. I have tried to reach out to the hotel countless times, the hotel staff continues to be aggressive and did nothing about it. This whole situation is unacceptable!! They are fully responsible for those who they employ. I feel unjustified and angry! The manager was even capable of saying that aren't responsible for anything that's lost inside the room- wait it was stolen! They didn't say a single word of apology and still charged me the full price. Please do yourself a favor and do not stay here avoid any headaches that would ruin your family gateways like it did to mine. Terrible hotel!! Shame on you Yosemite Westgate lodge!!!
This report was posted on Ripoff Report on 09/03/2014 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yosemite-westgate-lodge/groveland-california/yosemite-westgate-lodge-housekeeper-went-through-my-suitcase-and-stole-the-most-expensi-1174123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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