X  |  CLOSE
Report: #1154174

Complaint Review: Yotpo - Internet

  • Submitted:
  • Updated:
  • Reported By: Francis J. — New Hampshire
  • Yotpo Internet USA

Yotpo Yotpo Review Plugin Tel Aviv Internet

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Yotpo is a review app for Wordpress and other ecommerce platforms. From the plugin's description the app sounds like it would be a good addition to your ecommerce store as it is promoted to get you more reviews and sales. It is a premium app with a free version on the plugin marketplace - you will NOT find a price for the premium version anywhere. 
Instead you must receive a phone call from the Tel Aviv based sales rep Sabrina Levy, must to sit through an hour+ high pressure sales calll, and have to repeat why the premium app isn't for you until they finally give up... all to find out the price of the premium version. Their website gives no information about the difference between the free and premium version, and you must sit through the sales call to find out such information.

I made the mistake of giving them my credit card during the high-pressure, take 'no' nos for an answer phone call, and later as ai crunched the numbers i realized the premium wasn't worth getting for my site. I messaged the sales rep, who agreed to cancel the purchase. This is where things got weird.

I had the free-version installed for a month or two and had not received any reviews.. I found it odd that the Yotpo review app which claimed to gain more sales and customer loyalty had not been successful at getting one review on my site, despite sales daily.

I emailed the company and recieved an email from Lucy Portman, who showed me the list of customers the app had reached out and emailed - great, its sending emails.. but no reviews.

A while later I was working on another aspect of my store and had made a purchase to test another feature. Three weeks later, I received an email from an unknown store name.. a shopify install with cat memes for products.

Unsure about the email or the store, i reluctantly clicked to open the email and to my surprise it was from my store! The title of the store was different, the language of the message was different (my market is in spanish), but the images were correct. In shock that Yotpo would be sending such jumbled garbage, I emailed the company and had my email bounced around to different staffers - all of whom said they would not tell me for how long the change had been made, but they did confirm that a member of the Yotpo staff had changed my information in my account

This not only assured I would not receive any reviews, but would cause immeasurable damage to my brand.

While no official reason was given - one can only assume it was a spiteful act committed because I had opted out of their premium version.

Do NOT use Yotpo for your reviews - the amount of time it will take you to babysit the app to protect your business from spiteful and immature Israeli sales reps who have a hard time with rejection.

Emails from Yotpo denying me information 

We've found the cause for this, seems like one of our agents accidentally changed the 'from name' of your account.
You can fix it by going to Tools -> Email and General Settings -> General Settings -> Edit the from name.
For now I've put '___.
I can't tell how many out of the 20 emails were sent the malformed version as I don't know when it was changed.
We apologize for the inconvenience.

Thanks,

Edward Ruth
Yotpo Support

 

This report was posted on Ripoff Report on 06/12/2014 05:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yotpo/internet/yotpo-yotpo-review-plugin-tel-aviv-internet-1154174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
X
Investigates Reputation Repair