Complaint Review: YourGiftCards.com - Mountain View California
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- Author Not Confirmed
- YourGiftCards.com 321 Castro Street #202 Mountain View, California U.S.A.
- Phone: 866-3833733
- Web:
- Category: Internet Marketing Companies
OfferCash.com; CreditGift.com; YourFreeDVDs.com Ripoff - Never received gift card and they don't repond to emails Mountain View California
*Author of original report: customer service rep was very nice and helped me
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I also signed up for a free gift card by joining Netflix back in January 2004. My current account status is "approved" but I can't seem to get a "confirmation email" so I can go to the next stall phase of completing a "Fulfillment Certificate" and mailing it in. I think they add too many steps in their process in the hopes that people will either forget about the offer or give up. Several times I have clicked on the "approved" link but never get the confirmation email I need to get my gift card. I even tried sending separate emails to customer service but get no replies.
The Better Business Bureau of Silicon Valley has had 194 complaints filed on this company. This morning I called the number I found on the BBB website for Y.F. Direct (866)383-3733 and left a message. They are now going under the name of NetBlue. I also sent an email to Netflix letting them know what was going on and asking for their help. The next step I'll be taking is to file a complaint with the BBB if I don't hear anything back from NetBlue or Y.F. Direct or whatever they're calling themselves these days.
Ellen
Cleveland, Ohio
U.S.A.
This report was posted on Ripoff Report on 05/24/2004 08:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yourgiftcardscom/mountain-view-california-94041/offercashcom-creditgiftcom-yourfreedvdscom-ripoff-never-received-gift-card-and-they-92702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
customer service rep was very nice and helped me
AUTHOR: Ellen - (U.S.A.)
SUBMITTED: Tuesday, June 01, 2004
I called the toll free number and actually reached customer service. The customer service rep was very nice and helped me submit my fulfillment certificate. I'm supposed to be getting my gift card in 6 to 8 weeks.
If you having problems contacting them thru email try calling 866-383-3733 and enter the extension for customer service. Their emails may look like spam to some servers and it's possible that they're getting rejected due to spam filtering.
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