Yowza Fitness Yowzafitness.com No indication of weeks of backorders; expedited shipping impossible; no tracking; misleading; rude Bonita Springs, Florida

This a huge stretch of the facts as indeed the item was a Pre-Order, meaning the product had just been introduced and was not to ship until arrival from the factory. The web site clearly indicated this was the case and the item would ship within 10 business days. When the item arrived, as part of the shipping process, we charged the customers card and shipped the product, in his case the item arrived to the local delivery terminal 14 days after the order was placed with a normal ship time of 3 to 5 business days. This was well within the period being quoted at the time on the website. In communication with us this person stated that they had spoken to someone, they had no name of the person, who had said it would ship immediately. On this point we cannot comment as there is no way of confirming or denying what the customer was told. Their response was to then file a complaint with the BBB and demand a $500 discount, free assembly and a free upgraded service plan. We decided that rather than be blackmailed that we would refund the customers money and eat the shipping of the product out and back and just move on. Told of this decision by the BBB the customer upped the ante and demanded the machine for FREE, as well as the assembly and service plan. As we had already replied and refunded the money we just asked the BBB to close the case without further comment. These types of ridiculous demands are few and far between and in order to stay in business, provide our industry leading warranty and service the over whelming majority of potential and current customers we have no choice but to on occasion decline a sale.

Dont accept this account. Execute an internet search pertaining to customer and technical service complaints; those results will prove this review to be factual and justified.

Imagine a car buying experience during which, before buying the car, you called the dealer and confirmed that it was in stock and immediately available for expedited delivery to your home. When ordering the car you reconfirmed and paid the dealer 100% of the purchase price for the car, plus expedited 3 -5 day at home delivery, plus extended warrantee and service charges.

At no time during the process did the dealer or the dealers representatives, paperwork or website indicate that the car was out of stock, backordered and could not be delivered until several weeks after the confirmed and contracted timeframe. After the expedited delivery timeframe (that you had purchased at additional cost) had elapsed, the dealer had still not contacted you, not communicated anything and had not delivered your car.

Even then, when you called the dealer, only after asking many questions did they finally admit that, before you had placed your order, the car had already been out of stock and backordered; furthermore, after your order, they changed their website to show that your car was out of stock and backordered.

For several additional weeks, the dealer then continued to breach every aspect of your paid-in-full product and service contract. You engaged 3rd party remediation and the dealer repeatedly yelled at you in long strings of capitalized words in letters, demonstrating further atrocious behaviors and ongoing

incompetence; then without apology, compensation or taking any action to demonstrate accountability and responsibility for misleading you, breaching a paid-in-full contract and their atrocious behaviors, they refund the money that they should never have taken. Buyers beware.

We indeed received an order form this customer on September 27th 2012 at which time our website clearly indicated this item was on back order and due to ship on October the 3rd. Her card was subsequently charged on that day but the item did not ship until October the 8th. Obviously the item would not arrive within the 3-5 business day FREE expedited promotion until shipped as the web site clearly indicated. At the time of her filing a complaint 10-15-12 the item on  had been delivered to the local shippers terminal ready for pick up by the assembly company and was put on hold with the complaint which demanded:

DesiredSettlementID: Other (requires explanation)
1.
Delivery/setup no later than 15 Oct 2012.2. Immediately refund the
$299.00 "Premium Room of Choice & Assembly" fee.3. At zero ($0.00)
cost, Provide a 5-year, 100% comprehensive, in-home, part/service
warranty, with new machine replacement in case of major failure.4. In
compensation for the accrued interest, our distress and time, their
failure communicate/notify us about the back-order and their abysmal
customer service; immediately refund 25% of the charge to our credit
card.

We clearly could see that there was no reasonable way of resolving this complaint when the consumer felt entitled to over $1300 in freebies on her $1800 purchase. A business decision was made and in attempt to quickly settle the issue we immediately refunded her purchase and offered to compensate her for an iny interest charged in the interim. She declined and further demanded we meet all of the above demands in order to settle her complaint as well as:

THE MACHINE DELIVERED FREE along with all previous demands.

We respectfully told her through the BBB that we declined and asked them to close the case as we had nothing further to offer.

We strive to provide excellent service to everyone who comes to our site and or calls our offices and we feel like our overall reviews and ratings clearly indicate we do a great job. This just happens to be a situation that because we declined to give into these unwarranted demands she followed through with her threat of a complaint and tainting our image.