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Ripoff Report | Ytel Review - , Internet - Ytel hid the fact their
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Report: #870455

Complaint Review: Ytel - Internet

  • Submitted:
  • Updated:
  • Reported By: wilson316 — Long Beach California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Ytel 1712 pioneer ave #219 Cheyenne, WY 82001 Internet United States of America

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The company is selling a service that is illegal for most companies to use, the are selling an automated voice broadcasting service, where they can call your phone with a prerecorded message. Well that service is banned by the FTC for most companies except non profit, government agencies and business to business call and their is $10,000 fine for anyone who isnt one of these types of companies.

Well Ytel sells this service to any and everyone and NEVER informs them about the law and the fact that it is illegal. I know because I used the service and I had to find out from an outside source that it was against the law to use. 

This report was posted on Ripoff Report on 04/18/2012 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ytel/internet/ytel-hid-the-fact-their-service-is-illegal-internet-870455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Ytel is a ILLEGAL!

AUTHOR: wilson316 - (United States of America)

POSTED: Monday, May 07, 2012

I was never informed that your service was illegal by your company the only reason I found out is because I was informed about it by someone else. Also I have been on the phone with your reps and managers a number of times and that has never been brought up.


The reason I had a problem with your agents and yourself is that I asked that you remove my CREDIT CARD information from your system and you were unable to provide me with anything saying that had been done, not even an email.


Also I never signed anything telling me about your service being ILLEGAL and if you are saying that you slipped the part about your service been illegal in during the payment process, then you are right I signed it without every being DIRECTLY informed up front by your company that your system is ILLEGAL and if I don't use it the right way I could be fine $10,000 per offense. You hid the truth to make money just ACCEPT it.


Also I just went on your site to see if the  and legal information is there just to see if you were right, on the Voice Broadcasting page there is nothing informing the public that is maybe ILLEGAL and when I looked around on your site and found your legal section there is a document for Voice Broadcasting but I have never seen this document until today and I sure didn't sign it, so if you were supposed to have me sign this to insure that I knew this service was illegal and you didnt, I am not only going to post it here but now I am going to call the FTC and if that is the case I am going to SUE YOU for putting me in danger of breaking the LAW.


Also as far a the discount to anyone who wants to use Voice Broadcasting or Predictive Dialers with a good company you should go to www.ownpages.com they provide the same service, better customer service and guess what for a fraction of the price. You can get 10,000 Voice Broadcasting messages sent out for $20 where are with YTEL it will cost you $100+ or you can use their predictive dialer that is 50 cents an hour for one user or 5 cents an hour for multiple users when YTEL is $139 if you get a discount $165 regular price. 



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#1 REBUTTAL Owner of company

100% Satisfaction Guaranteed

AUTHOR: Customer Advocacy - (United States of America)

POSTED: Monday, May 07, 2012

Dear Mr.  Ramon Wilson,

First, I am sorry that you are not happy with our service. Your issue was not more amicably resolved on your telephone call (April 18th, 2012) because you berated our employees, threatened to spread about slanderous remarks on-line, and were not able to give us a clear reason on why you were upset, other than yelling at us because we dont sell a product you wanted.

Second, to suggest that our service is illegal is blatantly false, and you know it.  Our records indicate that we have multiple signed agreements from you.  In those agreements, YOU agreed to use the systems for LAWFUL purposes and agreed to be in full compliance with FTC, FCC, and DNC laws.   

*** If you are reading this and want to learn more about our company, we welcome you to call us at 800-382-4913.  Our company is also offering a special to rip off report readers so that you can experience firsthand the unsurpassed high quality of service we offer

Use coupon code RW2012 (expires 12/2012) for special pricing on the product mentioned in this article. 
***

 

 
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