Complaint Review: Yuba Trailers - Heber Springs Arkansas
- Yuba Trailers 460 Adcock dr . Heber Springs, Arkansas United States of America
- Phone: 1-501-556-3029
- Web: www.yubatrailers.com
- Category: Trailers
Yuba Trailers Jimmylynn Adcock , Stephanie Adcock Yuba Trailers delivered my horse trailer at night unfinished and unsound to haul in . Heber Springs , Arkansas
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On Sept. 9th 2011 I ordered a custom built 3H slant load bumper pull horse trailer from Yuba Trailers . I went with them because they allowed me to make payments while the trailer was being built and I did not have to finance anything .
In October I let them know I would be paying off my trailer at the end of November and asked if I could pick it up Dec.3rd . This was agreed to by them . Dec. 2 at 9 pm I finally get a email stating they could not meet us in Birmingham AL and told me personal reasons as to why . They offered to drive the trailer all the way to us for no extra charge on Dec. 7th to make up for the mishape .
Dec. 7th I get a email with more personal issues as to why they were not coming but di assure me they were leaving the morning of the 8th .
Every day of that week I was given excuse after excuse as to why they were not enroute with my trailer , but not one email stating it was because it was unfinished !
Dec.12th 2:27 a.m. Yuba Trailers finally delivers my trailer . It is late and raining so I glance over the trailer quick and assume all is fine . I pay them the balance in a cashier check from our bank and go back to bed . Jimmy adcock did state he needed to touch some things up but he would stay and do that .
Daylight of Dec. 12th I finally get a good look at this trailer inside and out . The trailer already has rust showing as it was not primered before paint . The windows are not rated for horses and are not for horses trailers at all , they are camper windows . So they do not have the safety bars inside them .
The stalls are to narrow for most horses . The ramp has a big lip that sticks up above the trailer floor which is a hazard for any horse loading and unloading since they can trip over this . The tack room windows have no frame work around them on the inside , they were merely riveted in . They now leak badly .
The welds are poor quality and the wall between the stall area and tack room has already broke apart at the bottom due to poor welding . There was exposed electrical wires everywhere . Used wheels on the tires which the spray painted after putting new tires on so now the silver spray paint is all over the wheels . In the stall area , the drop down windows alos have the incorrect framework around them . These windows were framed with diamond plate that was cut and bent to shape around the window , leaving sharp edges . They caulked these edges and spray paint over it to hide , horses will chew on this during transport and may get sick .
I have tried to work this out with Yuba , I agreed to $550 to t least replace the windows . This check bounced causing us a fee . I notified Yuba of this and they stated that as soon as they recieve the copy the bank sent us they will over night me a money order for the $550 plus the $32 dollar fee from our bank . I sent back the copy the bank sent us certified after I made myself a copy . Yuba now refuses to return our calls , emails , facebook messages , text messages , all of them . I have spoke with several attorneys and lawyers , all say to chalk it up as a life lesson . That it will cost more to go after them in fees then I paid for the trailer and in the end I may still get any results . I just took the trailer to another trailer company that builds trailers and had them look it over .
They gave me a invoice for $2075 , which is just to get the trailer safe for hauling horses in . This does not cover the other things needing finished on this trailer . They stated there was some frame work issues that are weak spots and need to be addressed soon or before a horse is hauled in it .
I paid good money for this trailer and have tried to be fair and work with Yuba since they seem to have financial issues , but the check bounced and they now refuse to respond to this issue . All I was asking for was the $550 we agreed to now I would like a full refund ! $6799.00 + $32 in fees for the bad check they gave us .
This report was posted on Ripoff Report on 01/23/2012 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yuba-trailers/heber-springs-arkansas-72543/yuba-trailers-jimmylynn-adcock-stephanie-adcock-yuba-trailers-delivered-my-horse-trail-827255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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