Yugster.com Yugster Failed to Reimburse for a Return Salt Lake City Internet

I realize this is a late reply; was reviewing old emails and saw the notice that Yugster had replied to my complaint.  In their reply, they claim they fully refunded me for the returned defective "Biometric Fingerprint Access Handgun & Valuables Safe" on 10/14/14.  I didn't recall getting a refund so I checked all of my PayPal transactions from 1 Sep 14 to June 2015.  There was transactions of any kind from Yugster in this time period and obviously NO REIMBURSEMENT.  They effectively stole $90 from me.  You can't even believe their rebuttals, since they lie!! 

I ordered a qty of 5 on an item and was told "they were checking with their supplier on delivery and fullfilment and two weeks later nothing. Open up a paypal dispute immediately with these chinese-american scammers. Be sure to report them also to the BBB and pissed consumer as well.

We apologize for any frustration that this transaction may have caused. When we initially received the PayPal dispute we looked into the matter and immediately offered to have a return label sent out and the item returned to us. One of the important things to understand about Yugster is that we have multiple suppliers and sometimes it takes a few days just to get responses from our vendors.

When it comes to defective items, we always work with our customer to resolve these issues. I agree that it took us too long to actually get the return label sent to you, however once it was and once we could verify that the item was in fact returned, we authorized PayPal to issue a refund in full. In fact looking into the order, I see that on 10/14/14 that you were in fact refunded in full.

Again I apologize for the frustration that this transaction caused. We look to always resolve issues as quickly as possible, and hopefully in the future without as much of a delay as you experienced.

Thank You

Yugster Support