Complaint Review: YWCA Vancouver HEALTH AND FITNESS -HARASSMENT - West Vancouver British Columbia
- YWCA Vancouver HEALTH AND FITNESS -HARASSMENT 535 Hornby Street, Vancouver, West Vancouver, British Columbia United States of America
- Phone: 604-895-5777
- Web: http://www.ywcahealthandfitness.com
- Category: Health Clubs & Gyms
YWCA Vancouver HEALTH AND FITNESS -HARASSMENT YWCA Health and Fitness RASSMENT YWCA Health and Fitness Men's Changing Room West Vancouver, British Columbia
*Consumer Comment: ywca substandard
*Consumer Comment: Small point
*UPDATE Employee: Response from YWCA Vancouver
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I am a Web Analyst living in West Vancouver and I was a male member of the YWCA Health and Fitness club in Vancouver for 4 years and it was a great place until a few months ago!
Over the years I spent a few thousands of dollars (training, courses, membership fee) over the years in that place and I'm being treated like sh*t!
For the last few months, each time I have used YWCA Health and Fitness facility, I have been followed around by an overzealous staff member in charge of the cleaning (janitor). This has happened every time I have used the training area or the changing room. After finishing my physical training, I go downstairs to the changing room and the cleaning man is always there, very close to my personal space with his mop. He is there with his mop when I get in the shower and when I get out. When I finish my shower he approaches me and, in front of everybody, he tells me that I should dry more because I leave wet footsteps. Its the same behavior that repeats itself each time I use your facilities during his shift.
After six months of that, I have had it! I was a member there for 4 long years and always have a good experience but the service drastically changed.
YWCA staff members behaviour is blatantly intended to disturb or upset, and it is characteristically repetitive. This janitor is interpreting my conduct of taking a shower and walking around in a wet area as something that shouldnt be done. I was clearly feeling harassed at the YWCA Health and Fitness. It happens everytime I go to training during his shift.
A few days ago, he came up to me and said: I dont know what more to say, Im going to report you. Report me for what? That guy is insane! Every time he I approaches me to make a bad comment or stares at me over the last 6 months. I am naked while changing in the locker rooms.
Am I having a bad dream or is it man on man sexual harassment????? Being staring at or making unwelcome comments while I'm naked... you go figure!
When I take a shower I dry myself up the best I can just as the majority of others do. Unfortunately since the shower floor is wet Im always going to leave wet footsteps as everyone else in the changing rooms and it would be unreasonable to expect a completely dry floor everywhere. The big question is why is he always after me???
The big majority staff is a bunch female who cannot control what's going on in the Men's locker rooms. This male employee can feed them all sort of stories because he is the only one allowed in there.
Anyway after six months of this I made a formal complaint to the people in charge but they don't seem to quick into resolving this issue. They're more into protecting their employees!
What I also noticed is that this employee did the same thing with some other members. I can predict that they're going to experience a massive drop in membership.
And another problem is when those in charge answer to your complaint with polite formulas but nothing is really happening.
After 4 years I am cancelling my membership at the YWCA Health and Fitness in Vancouver. All those who like to be followed around by lunatic staff member staring at you naked your invited to join their wonderful program!
This report was posted on Ripoff Report on 04/29/2011 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ywca-vancouver-health-and-fitness-harassment/west-vancouver-british-columbia-v6c-2e8/ywca-vancouver-health-and-fitness-harassment-ywca-health-and-fitness-rassment-ywca-healt-723641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
ywca substandard
AUTHOR: Paul - (USA)
SUBMITTED: Wednesday, November 09, 2011
um.. the above about security.
the above compared ywca to ymca ...hate to say this that ymca doesnt have that kind of security and doesnt need it as its properly managed.
YWCA on the other hand is rarely managed by comptetent people.
In local ywca (one of 3) .. .this one locaation has not had a qualified manager in years and the last one was only academically qualified but rarely showed up for work...and was constantly harrassing both employees and customers.
This person was first name starting with a M.... and its a known fact that she never gave any employee respect and was constantly writing up everbody...and was incapable of managing people.
She in fact should have been fired at least twice...
Fact is ywca is incapable of even running a business at least locally...
They charge 2-4 times what high quality competitors charge, for what is (except for one location) a low quality faciltity.
The reality is, that if a janitor was to do what this janitor did he would be in big trouble along with the facility and ywca mgmt.
To the above about security... let me point out that doing what this janitor did, would get him likley severly injured. Most people wouldnt tolerate it and likely might not only report it to ywca but to police. I would have called police myself and had the guy arrested.

#2 Consumer Comment
Small point
AUTHOR: Susan - (USA)
SUBMITTED: Friday, April 29, 2011
You said " The big majority staff is a bunch female who cannot control what's going on in the Men's locker rooms. "
The YWCA is the oldest and largest multicultural women's organization in the world.
If you want guards in the mens showers you should go to the YMCA.
The difference is simple
YWCA = Young Woman's Christian Association
YMCA = Young Men's Christian Association

#1 UPDATE Employee
Response from YWCA Vancouver
AUTHOR: YWCA Vancouver - (United States of America)
SUBMITTED: Friday, April 29, 2011
YWCA Vancouver takes all complaints very seriously. Since we received the initial complaint, yesterday April 28th from the Health + Fitness member, we immediately sent an e-mail response promising to investigate the matter and look for ways to ensure that members are not adversely impacted by our need to keep the facility safe.


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