Zales Jewelers-Chapel Hills Deceptive sales practice - does not honor 30-day refund Colorado Springs Colorado

Well, actually I bought both my son's and his fiance's wedding bands. I also bought her engagement diamond and got it mounted on a curvy ring bought at a Zales re-styling event in 2004.

On 12/9 I got my son's fiance a Chevron diamond band from Zales.com, but when I went to Dallas at Xmas, we found that it didn't match. So I tried to return it on 1/2 after we got back to Colorado Springs. I did try to return it when we were in Dallas, but I didn't have the receipt with the credit card number (I only had the packing slip with the package). Meanwhile I ordered her the same plain wedding band as my son's from ice.com.

We were vacationing in Asia until last week, so I didn't get a chance to check Zales.com and return it earlier. Personally, I'm not one who craves jewelry - I only buy them as presents to friends and family, and love doing it. My problem is that I feel uncomfortable returning things. But now I realize I should have INSISTED on the refund and spare myself of all this stress.

Well, actually I bought both my son's and his fiance's wedding bands. I also bought her engagement diamond and got it mounted on a curvy ring bought at a Zales re-styling event in 2004.

On 12/9 I got my son's fiance a Chevron diamond band from Zales.com, but when I went to Dallas at Xmas, we found that it didn't match. So I tried to return it on 1/2 after we got back to Colorado Springs. I did try to return it when we were in Dallas, but I didn't have the receipt with the credit card number (I only had the packing slip with the package). Meanwhile I ordered her the same plain wedding band as my son's from ice.com.

We were vacationing in Asia until last week, so I didn't get a chance to check Zales.com and return it earlier. Personally, I'm not one who craves jewelry - I only buy them as presents to friends and family, and love doing it. My problem is that I feel uncomfortable returning things. But now I realize I should have INSISTED on the refund and spare myself of all this stress.

Well, actually I bought both my son's and his fiance's wedding bands. I also bought her engagement diamond and got it mounted on a curvy ring bought at a Zales re-styling event in 2004.

On 12/9 I got my son's fiance a Chevron diamond band from Zales.com, but when I went to Dallas at Xmas, we found that it didn't match. So I tried to return it on 1/2 after we got back to Colorado Springs. I did try to return it when we were in Dallas, but I didn't have the receipt with the credit card number (I only had the packing slip with the package). Meanwhile I ordered her the same plain wedding band as my son's from ice.com.

We were vacationing in Asia until last week, so I didn't get a chance to check Zales.com and return it earlier. Personally, I'm not one who craves jewelry - I only buy them as presents to friends and family, and love doing it. My problem is that I feel uncomfortable returning things. But now I realize I should have INSISTED on the refund and spare myself of all this stress.

Well, actually I bought both my son's and his fiance's wedding bands. I also bought her engagement diamond and got it mounted on a curvy ring bought at a Zales re-styling event in 2004.

On 12/9 I got my son's fiance a Chevron diamond band from Zales.com, but when I went to Dallas at Xmas, we found that it didn't match. So I tried to return it on 1/2 after we got back to Colorado Springs. I did try to return it when we were in Dallas, but I didn't have the receipt with the credit card number (I only had the packing slip with the package). Meanwhile I ordered her the same plain wedding band as my son's from ice.com.

We were vacationing in Asia until last week, so I didn't get a chance to check Zales.com and return it earlier. Personally, I'm not one who craves jewelry - I only buy them as presents to friends and family, and love doing it. My problem is that I feel uncomfortable returning things. But now I realize I should have INSISTED on the refund and spare myself of all this stress.

You bought your daughter-in-law-to-be's wedding band on 12/9. Shouldn't your son have bought it? And, returned it 24 days later, "since it didn't match" and traded it in on another piece of jewelry and returned it, 27 days later, "because the pendant wasn't on sale".(because Zales.com has a really good deal that would save me ~$150). Reminds me of my old zales days. Back then, zales use to have a 90 day return policy. We had a couple of women who would buy pieces of jewelry and return EVERYTHING they bought within the 90 days. Back then, there were seven zales here in town. They'd always take it to a different zales, so no one ever got the wiser. They'd wear the piece or pieces of jewelry for 80 or 85 days and then return them for new pieces. They had charged them so they did pay for a month or two. Kind of like rent a center, but for jewelry. But thanks for the information and the warning. I'll know not to try the exchange before the refund the next time I shop at zales.