Zales Jewlers Entangled Hearts -- Tarnished! Internet, Internet

My husband purchased a 1/4 CTW Entangled heart diamond necklace for me on December 1 2011 and gave it to me for Christmas.  I have worn the necklace no more than 4 times.  After the last time I wore it, I noticed that the so-called "rose gold" had turned blue/black. 

My husband took the necklace to the Potomac Mills Mall today (4/27/12) in Woodbridge, VA to see if he could get a refund.  The individual there told my husband that for $39 they could "recoat" the gold and it would be good as new. 

When my husband came home and told me this, I became livid and called Zales customer service directly.  I was informed that since it had been over 100 days since the item was purchased, a refund would not be allowed.  Unless, we took the item to the Zales store and they could attest to the fact that it was indeed defective.  When I shared with them that my husband had already been to Zales and they wanted $39 to ship it off to get "recoated", I was told that it needed to be cleaned.

Word to the wise, don't purchase anything from these thieves.