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Report: #1207836

Complaint Review: Zeibak Auto Trading - Van Nuys California

  • Submitted:
  • Updated:
  • Reported By: S.A. — Laguna Niguel California
  • Zeibak Auto Trading 7833 Sepulveda Blvd #M Van Nuys, California USA

Zeibak Auto Trading Zeibak International TradingZeibak Auto THEY'LL SELL YOU JUNK, THEN REFUSE TO TAKE IT BACK! Van Nuys California

*Consumer Comment: Request for clarification

*REBUTTAL Owner of company: Beware of this client.

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NIGHTMARE!!!!! STAY AWAY FROM THEM!!!!

****Before reading on, check their inventory. Every single vehicle marked as sold is either the owner's car or was purchased from an auction and delivered overseas to countries that have a very high markup. They're listed on there in order to give them more credibility that they've actually sold lots of cars locally, when its all a bunch of lies. BEWARE!!!!

Absolute nightmare of an experience, and that's probably an understatement. The car I was promised was said to be of amazing condition and here's what I got instead,

1) Windshield had wiper scratches all over it. These were clearly visible when I took possession of the car. Gave them the benefit of the doubt and tried to see if they could be removed with some polishing with no success. Tried to explain that to the owner of Zeibak and I was told we could "split the cost" of a new windshield since he didn't know about them. Nevertheless, conversation was a fail and I paid $1,200 for a new windshield because Zeibak refused to acknowledge the scratches even though they were commented on when taking possession of the car.

2) Navigation screen had scratches all over it. Whoever had cleaned the car whether at the auction or when Zeibak received it must have used a very harsh liquid to clean the screen which ended up scratching the anti-glare coating. I was able to remove the rest to make it look normal and more uniform. Still goes to show that I was promised a GREAT condition car when in fact it wasn't.

3) I immediately noticed a sound coming from the transmission area and took it to the dealer 3 days after receiving the car. It is from the transfer case and resonates into the cabin making it very distracting while driving. I explained this to Zeibak and they said, "what do you want, for us to take the car back? you want us to lose on this deal?" Obviously their only concern was to make money off someone's back, even if it meant not willing to take a car back that had several problems when given to me; not exactly what was promised AT ALL. The car spent the next 27 days at the BMW dealer with an expert engineer trying to solve this transmission noise problem, all with Zeibak's knowledge and they still want to stick to their version of, "we sold you a perfect car, what do you want from us?" 

Update: Upon further review by BMW and their technicians, both local and regional Master Mechanics one of their best in the Southern California region, it's been determined that the entire transmission and transfer case must be replaced in order to rid the cabin of the noise being produced. Approximate cost to do so, around $9,500.

4) Car was purchased September 9, 2014 and 3 months later, still no license plates. Received letters from the DMV stating that it is the dealer's lack of providing certain paperwork. I also received a traffic citation due to not having plates, which they also denied not being accountable stating "That's not our problem."

The above noted of course is not including the several trips back and forth to sign papers and having to meet someone from Zeibak at either my home or their office in order to (in their words), "sign papers they forgot to have me sign."

Plenty of used car dealerships in the area and if its a stress-free car buying process you're looking for, look somewhere else because it'll be filled to the rim with stress with Zeibak.

This report was posted on Ripoff Report on 02/09/2015 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zeibak-auto-trading/van-nuys-california-91405/zeibak-auto-trading-zeibak-international-tradingzeibak-auto-theyll-sell-you-junk-then-r-1207836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
1Employee/Owner

#2 Consumer Comment

Request for clarification

AUTHOR: Simon - (USA)

POSTED: Wednesday, February 24, 2016

I'm considering doing business with Zeibak, so these entries do concern me.   So, this request for clarification is in reference to the rebuttal filed by "Zeibak" in response to the report filed by "  S.A. — Laguna Niguel California  ".

In the beginning of the Zeibak rebuttal, paragraph C states:

"C. BMW honored the warranty and fixed the problem thus ultimately voiding the client's claim of wrongdoing since he didn't even pay for the 'thousands of dollars' worth of damages. "

However, near the end of the same rebuttal, Ziebak states:

"Along the way, the noise he heard from the transmission area is a normal sound and BMW confirmed this when they informed the client that there is nothing to fix."

Please clarify.    Thanks.

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#1 REBUTTAL Owner of company

Beware of this client.

AUTHOR: zeibakauto - ()

POSTED: Tuesday, February 10, 2015

In reference to Mr Sami (whose business has been completely removed from Yelp as a result of bad reviews) son's case: Update:

A. The client drove the car for two weeks without ever paying for it. We can't think of one dealer that would ever offer such a service.

B. The client was made aware of the accidents and our records show that his response was "it's ok as long as there's no frame damage."

C. BMW honored the warranty and fixed the problem thus ultimately voiding the client's claim of wrongdoing since he didn't even pay for the 'thousands of dollars' worth of damages.

D. The reason why the client's review is not visible is because Yelp deemed him as an inappropriate reviewer and have prevented him from from reviewing any establishment. A tell-take sign of the unfortunate condition of this client. We stand firmly by our work and the fact that we've had only 1 "bad review" compared to our numerous positive experience is evidence of the quality of our work. It's quite exhausting to reply to the client's father and wife, but here it is again: We're sorry to read about the above customer's unfortunate experience with Zeibak despite the effort to try and remedy the situation. However, the statements in the complaint are misleading and far from the facts. The owners at Zeibak take pride on being transparent and fair in all their transactions, so to see a complaint like this is unsettling. We were able to save this particular client $6,000 if he were to purchase the vehicle anywhere else. We run a "concierge service" for buying used cars, whereby a customer submits their make, model, color, mileage, required options and budget for a car they would like to buy. The customer was involved with every step of the process. Several options were sent to the client with industry condition reports and history records which he reviewed and decided to proceed despite the two previous accidents. He chose the car in question and stated in the email that, "Yeah, as long as they weren't bad accidents then no big deal". The car was won at the auctions and the customer paid the winning price plus a small fee (even though he is a retail customer) and the car was shipped to his location. Our "concierge service" is meant to make everything easier on the customer including signing papers at or near the home. The customer signed an AS-IS contract. Meaning all repairs are the responsibility of the buyer and this was thoroughly explained to him ( it is important to note that the car was still under warranty with BMW). Despite that, when he found scratches on the windshield we offered to pay half for the cost of replacing it (even though contractually it was not Zeibak's responsibility) and he declined to take that offer. It should be noted that no dealership would have offered to share the cost of such a repair two weeks after an "As-Is" transaction. Along the way, the noise he heard from the transmission area is a normal sound and BMW confirmed this when they informed the client that there is nothing to fix. Again, how is that the dealership's responsibility and how does that justify returning the car for a full refund two weeks after driving the vehicle around. The car ran beautifully and is a not a lemon in any sense of the word, which is why BMW was unable to address the issue that he believed the vehicle had; it's still under warranty and any defects would have been addressed by BMW. When we had it checked by mechanics before handing it to the customer, they were floored by the condition it was in. We filled the car with gas and had it detailed at the local car wash. We made sure everything was pristine before handing it over. The customer expects the dealer to go beyond all reasonable obligations despite an AS-IS signed contract, full disclosure of the vehicle's condition and history, and an involvement in every step of buying the car. Lastly, he said to us at one point in the transaction, "I love milking companies for everything they have, that's what I do"; we just didn't expect to be another victim.

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