Zelle Zellepay They can't find my money and are unwilling to reverse fees Scottsdale Arizona

All you have to do is look at their Google play reviews or comments on their Facebook page - it's ALL true. When the service works it's great - unfortunately when it doesn't it's the worst costumer service EVER. My husband transferred $190 from his Credit Union to my Capital One account on Friday. This is Tuesday night and the money has disappeared. I've spent 4+ HOURS on hold for Zelle - spoken with 3 managers - conferenced in the credit union and NOTHING. The manager at the credit union is just as bewildered by Zelle's answers as I am.

Zelle is saying that the money goes directly from bank a to bank b. If that were true then bank a or bank b would have the money - since neither bank does where did the money go?? Don't ask Zelle because they act like they have absolutely nothing to do with the transaction. They "flagged" the transaction - why you may ask (I know I did) - they won't tell you because it's part of their proprietary algorithm - SERIOUSLY???? Customer service is USELESS and that's after you spend 1-2 hours on hold. There just isn't enough bad things for me to say about them. I'm out $190 and another $130 in fees less than one week before Christmas.