Zellers return policy poor customer service Mississauga Ontario

I had an experience there in which a cashier dropped my debit card on the magnetic reader, didn't pick it up, didn't appologise and then lied her a*s off when the card didn't work. She had the nerve to say that they'd been having trouble with the system all day, yet other people seemed to have no problems with their card.

Since I didn't have any money on me, I left and tried to get something from another store only to find my card didn't work there.

I go back and ask to speak to the manager and get no less than three people coming to see me. All through it, they claimed they did nothing wrong and that the magnet couldn't have erased my card. They went as far as to blame the previous store I had gone to with the fact that my card wasn't working. At no point did they appologise, or even try to make things right. One of them even asked me to try my card 4 times, each time with the same result and yet when it wouldn't work time and time again he still insisted on trying it again.

I had enough of this so I turn to him and ask, "do you know what the meaning of insanity is? It's doing something over and over in the same way yet expecting a different result. It didn't work the first three times, it's not going to work the fourth, fifth or eleventh time we try. Give it up."

But still they insist on saying there's no way they could have caused this problem. I take their names and the name of the cashier and tell them I'm reporting this to their head office because they were treating me like a criminal.

I go home, contact the head office and give them the details through an e-mail.

Monday I go to the bank to get my card replaced and ask the girl if it was dropped on one of those magnetic things if it could erase or scramble the card. She looked at me like I had grown a second head and I responded simply, "the people at Zellers told me it was impossible. Not that I believe them or anything, but I just wanted to make sure."

I get a new card and that evening get a call from either the head office or the person in charge of that store. After listening he agreed that it was handled in a less than satisfactory manner. I think his words were, "that's really shameful that they treated you like that."

He went on to appologise and then offer me my purchase for 1/2 price. I didn't accept saying I wasn't going back to that store. He persisted and I finally accepted, however never took him up on his offer.

To this day, I haven't set foot in a Zellers and I doubt I ever will again.

Wow, I recently was in the Zellers in London - no problem with returns or attitude. I have brought back about 6 pairs of shoes to the Westmount store without a problem - I've always had the receipt and with three kids need to take advantage of there if you wear it out before the kid grows out of it they will replace for free all clothing and shoes.

No wonder the store is closing when you get this type of attitude from the employees. When will all employees realize that they are the front line and if they want to keep there jobs they have to ensure profitability. If you want a bad job with little pay and no security keep the attitude.

I'm an employee at the store the first post was complaining about, well Hayden, if that is your real name, I hope you're satisfied, bet it brought a freaking smile to your face when you seen the store closing signs go up in the store. Hope you realize every single person there has families to raise, bills to pay, and get a lousy paycheck just to deal with crap like this day in and day out.

I'd say the same thing as the "snotty nosed kid", I think I know who you're talking about too, , and if you turned around and said that to me, there's no way in hell you'd get the d**n refund from me either.

It thrills me to death now that I get to tell people NO RETURNS, REFUNDS OR EXCHANGES, ALL SALES FINAL, it means I have to deal with less customers the like of you at the desk, I'm going to be glad when it's all over, I came to realize that the majority of Zellers customers are pigs.

To the one who complained about open packages etc, it's the customers who do it, what the hell is wrong with all of you?? Why is it necessary to open the d**n boxes? if it's factory sealed everything should be there. Why are we always the ones who have to pick up after you twits?? Our store at this moment looks like a disaster area, there's no amount of cleaning that will help it, customers just dropping clothes/etc etc everywhere, dropping makeup on the floor, caked piled of the powder in the cosmetics dept., I'm so sick of it. Give your heads a shake, how would you like it if I came to your house and messed it up and said.. oh well they can clean it it's their house.. same **** applies.

ok my rant is done...

in response to the woman with the kiddie pool:

1) zellers associates, even at the service desk, do not have any computer access to what stock is on hand. There is no way to "type it in" and find out if something is in stock.

2) You have been inconvenienced by having to return something that was a MANUFACTURER'S DEFECT. (meaning, the fault of the company that made it, not the store that sold it.) Boo freaking h*o. Inconvenience is a part of life. Unless you are incapacitated in some way, there is absolutely no reason for you to expect someone else to do your shopping for you (even if it is to replace a defective item). And in general, unless you were completely rude to them right from the start, the service desk associate would have no problem calling someone to check stock for you.

3) THERE IS NO LEGISLATION REGARDING RETURNS. This means an individual company is free to set whatever return policy they choose, and are not actually REQUIRED to return anything at all. Zellers is willing to exchange your item, or refund your money. Be happy with that.

I have always hated the Zellers store in my city. The ailes are not large enough to comfortably fit a shopping cart down, I puity anyone in a wheel chair.

There is broken, merchanidse on the shlves, there is open boxes, clothes and shoes on the ground. There is no one around to clean up, or assist you in fining items.

What finally got me angry was over this past week. I picked up a blow up pool on Sunday. The weather wasn't great untill Thursday, so that's the day I blew it up, and filled it with water. As i sat allowing the water to heat from the sun, the bottom camber of the pool deflated. I thought there might have been a leack in the air release or in the part where you blow it up, so I attempted again, jsut to make sure. Same problem.

So I went into the store, the pool packaged in the box again, and told the Customer Service Rep (CSR from here on out) what was wrong. She asked me if I wanted a replacement, I told her that I would, if there was any left in stock. As I continued to sand there, waiting to know if she was going to see if there was any instock, she just looked at me. I finally inquired, "do I have to go get the new item myself?" "yes, of course" is the response I get.

Maybe I'm just being bitchy, but, they have already inconvenienced me by selling a defective product. Now they need me to go look thier shelves to see if one is still there, isntead of her just keying it into the computer to find out? I told her this was inconvenient, and she just said 'sorry' in a very sarcastic way.

So i went to the back of the store, and as I suspected, there was none in stock. I returned to the desk, and I asked to speak to the manager, to let them know of my dissatisfaction.
Well, I couldn't get a manager. I got a women named "Peggy" who is a supervisor (figure head). When I told her that I thought this was an inconvenience to the consumer to have to go search for the prodct themselves, I was told "this is how we have always done it kiddo". I told her that it would be more consumer friendly to have a stock boy go find the item if there is one avaialbe, and a check of the computer previous to making the stock boy go would be even better. She said she understood, and "sorry about that, kiddo".
I'm a 22 year old. I'm not a 'kiddo' and rather hate being refered to as such.
At this point, my HBC Credit Card is being closedand I am not longer shopping there. They are struggling to stay a float in Chatham-Kent, and if they keep this up, they'll be gone in a year.

I have always hated the Zellers store in my city. The ailes are not large enough to comfortably fit a shopping cart down, I puity anyone in a wheel chair.

There is broken, merchanidse on the shlves, there is open boxes, clothes and shoes on the ground. There is no one around to clean up, or assist you in fining items.

What finally got me angry was over this past week. I picked up a blow up pool on Sunday. The weather wasn't great untill Thursday, so that's the day I blew it up, and filled it with water. As i sat allowing the water to heat from the sun, the bottom camber of the pool deflated. I thought there might have been a leack in the air release or in the part where you blow it up, so I attempted again, jsut to make sure. Same problem.

So I went into the store, the pool packaged in the box again, and told the Customer Service Rep (CSR from here on out) what was wrong. She asked me if I wanted a replacement, I told her that I would, if there was any left in stock. As I continued to sand there, waiting to know if she was going to see if there was any instock, she just looked at me. I finally inquired, "do I have to go get the new item myself?" "yes, of course" is the response I get.

Maybe I'm just being bitchy, but, they have already inconvenienced me by selling a defective product. Now they need me to go look thier shelves to see if one is still there, isntead of her just keying it into the computer to find out? I told her this was inconvenient, and she just said 'sorry' in a very sarcastic way.

So i went to the back of the store, and as I suspected, there was none in stock. I returned to the desk, and I asked to speak to the manager, to let them know of my dissatisfaction.
Well, I couldn't get a manager. I got a women named "Peggy" who is a supervisor (figure head). When I told her that I thought this was an inconvenience to the consumer to have to go search for the prodct themselves, I was told "this is how we have always done it kiddo". I told her that it would be more consumer friendly to have a stock boy go find the item if there is one avaialbe, and a check of the computer previous to making the stock boy go would be even better. She said she understood, and "sorry about that, kiddo".
I'm a 22 year old. I'm not a 'kiddo' and rather hate being refered to as such.
At this point, my HBC Credit Card is being closedand I am not longer shopping there. They are struggling to stay a float in Chatham-Kent, and if they keep this up, they'll be gone in a year.

I have always hated the Zellers store in my city. The ailes are not large enough to comfortably fit a shopping cart down, I puity anyone in a wheel chair.

There is broken, merchanidse on the shlves, there is open boxes, clothes and shoes on the ground. There is no one around to clean up, or assist you in fining items.

What finally got me angry was over this past week. I picked up a blow up pool on Sunday. The weather wasn't great untill Thursday, so that's the day I blew it up, and filled it with water. As i sat allowing the water to heat from the sun, the bottom camber of the pool deflated. I thought there might have been a leack in the air release or in the part where you blow it up, so I attempted again, jsut to make sure. Same problem.

So I went into the store, the pool packaged in the box again, and told the Customer Service Rep (CSR from here on out) what was wrong. She asked me if I wanted a replacement, I told her that I would, if there was any left in stock. As I continued to sand there, waiting to know if she was going to see if there was any instock, she just looked at me. I finally inquired, "do I have to go get the new item myself?" "yes, of course" is the response I get.

Maybe I'm just being bitchy, but, they have already inconvenienced me by selling a defective product. Now they need me to go look thier shelves to see if one is still there, isntead of her just keying it into the computer to find out? I told her this was inconvenient, and she just said 'sorry' in a very sarcastic way.

So i went to the back of the store, and as I suspected, there was none in stock. I returned to the desk, and I asked to speak to the manager, to let them know of my dissatisfaction.
Well, I couldn't get a manager. I got a women named "Peggy" who is a supervisor (figure head). When I told her that I thought this was an inconvenience to the consumer to have to go search for the prodct themselves, I was told "this is how we have always done it kiddo". I told her that it would be more consumer friendly to have a stock boy go find the item if there is one avaialbe, and a check of the computer previous to making the stock boy go would be even better. She said she understood, and "sorry about that, kiddo".
I'm a 22 year old. I'm not a 'kiddo' and rather hate being refered to as such.
At this point, my HBC Credit Card is being closedand I am not longer shopping there. They are struggling to stay a float in Chatham-Kent, and if they keep this up, they'll be gone in a year.

Zellers' return policy has been changed because, unfortunately, it's not uncommon for people to take full advantage of the old policy.

The changes are as follows:
1) you are still able to return items if not satisfied, within 30 days. This is standard procedure with any company. You also have roughly 30 days from Christmas day to make a return. It doesnt take more than 30 days to figure out that you don't like something.

2) defective merchandise will be exchanged for identicle merchandise. This is to ensure that the company is not getting ripped off.

3) In order to return items for a refund in cash or on credit or debit, a receipt is necessary. If no receipt can be produced than you will be issued an HBC gift card.

Opened electronics will not be returned unless damaged, and in such cases will be returned only for identicle merchandise.

Zellers' return policy has been changed because, unfortunately, it's not uncommon for people to take full advantage of the old policy.

The changes are as follows:
1) you are still able to return items if not satisfied, within 30 days. This is standard procedure with any company. You also have roughly 30 days from Christmas day to make a return. It doesnt take more than 30 days to figure out that you don't like something.

2) defective merchandise will be exchanged for identicle merchandise. This is to ensure that the company is not getting ripped off.

3) In order to return items for a refund in cash or on credit or debit, a receipt is necessary. If no receipt can be produced than you will be issued an HBC gift card.

Opened electronics will not be returned unless damaged, and in such cases will be returned only for identicle merchandise.

Zellers' return policy has been changed because, unfortunately, it's not uncommon for people to take full advantage of the old policy.

The changes are as follows:
1) you are still able to return items if not satisfied, within 30 days. This is standard procedure with any company. You also have roughly 30 days from Christmas day to make a return. It doesnt take more than 30 days to figure out that you don't like something.

2) defective merchandise will be exchanged for identicle merchandise. This is to ensure that the company is not getting ripped off.

3) In order to return items for a refund in cash or on credit or debit, a receipt is necessary. If no receipt can be produced than you will be issued an HBC gift card.

Opened electronics will not be returned unless damaged, and in such cases will be returned only for identicle merchandise.

Zellers' return policy has been changed because, unfortunately, it's not uncommon for people to take full advantage of the old policy.

The changes are as follows:
1) you are still able to return items if not satisfied, within 30 days. This is standard procedure with any company. You also have roughly 30 days from Christmas day to make a return. It doesnt take more than 30 days to figure out that you don't like something.

2) defective merchandise will be exchanged for identicle merchandise. This is to ensure that the company is not getting ripped off.

3) In order to return items for a refund in cash or on credit or debit, a receipt is necessary. If no receipt can be produced than you will be issued an HBC gift card.

Opened electronics will not be returned unless damaged, and in such cases will be returned only for identicle merchandise.