Report: #1414580

Complaint Review: Zenni Optical, California - Novato California

  • Submitted:
  • Updated:
  • Reported By: david — huntsville Texas United States
  • Zenni Optical, California

    Novato, California
    United States

Zenni Optical, California dishonest service and refund Novato California

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I ordered 2 pair of glasses after the company was suggested by my optomitrist.  One was with blue blocking the other progressive bifocals.  I have another pair of blue blockers that are not prescription so I know how they should have been.  The blue blockers came with absolutely NO blue-blocking affect. 

The progressive lens were made so that if they shifted more than 1/4 of an inch the vision was skewed. My wife has a pair of progressive bifocals and hers is not that way.  You have to move them about an inch before the visison is skewed.  My lens were larger than hers. 

I complained and they had me send them back after basically saying I don't know what I'm talking about. After receiving them, they said there was nothing wrong with either pair.  I told them I wanted a full refund including shipping when I sent them back.  In their response they said because there was nothing wrong I would only get a 50% credit.

I got an automated email asking about their service so I gave a bad review.  After they got the bad review (which they have more than likely deleted), they came back and said they reviewed the glasses again and said yes they were made incorrectly.  However they only sent half of my money for the glasses only - no shipping - even though they admitted they made them wrong.

This company is dishonest and I hope this will keep others from using them.  I wished I had looked at this rip-off report before ordering but I trusted my doctor's advice.  I have told my doctor not to recommend zenni optical to anyone else.

This report was posted on Ripoff Report on 12/01/2017 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zenni-optical-california/novato-california/zenni-optical-california-dishonest-service-and-refund-novato-california-1414580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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