Report: #1372410

Complaint Review: Zillow Premier Agent

  • Submitted: Wed, May 10, 2017
  • Updated: Wed, May 10, 2017
  • Reported By: Anonymous — Santa Fe New Mexico USA
  • Zillow Premier Agent


Zillow Premier Agent Trulia Premier Agent; Zillow Group Intentionally Lied and made false claims about their program; accessed my credit card without authorization in order to charge thousands of dollars in fees. Washington, California, Oregon Nationwide

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I had a 6 month trial account with Zillow Premier Agent to help me connect with buyer and seller leads for my real estate practice. Their sales representative assured me that I would be given the help I needed in making a quality profile and that I would get pre-qualified buyers and sellers.  Most of the contacts I received were people trying to sell me something, people looking for rentals (not buyers or sellers) and individuals thinking I was an "advice" service. When the follow up was slow and little more than more hype, I informed them that I was not satisfied. A representative finally contacted me and preceeded to insult me for having a weak online Zillow presence due to my profile that the public saw and blamed me for the lack of business being generated by my Premier Agent account.  

When my contract ended, I informed them that I was not going to renew. The monthly charge of over $900 continued to be charged on my credit card, without my permission (my contract with them had expired).  I spoke with them several times and I was told that they were going to refund the unauthorized amount they took from my credit card and make the correction. Of course, Vince Nava at Zillow lied.  A refund of about $600 appeared.  The total amount of unauthorized charges by Zillow is over $4,000.00.  I had to inform my credit card company not to allow any more charges.  I completed complaints with my CC company and wait for their dispute process to get my money back.  So far, my credit card has not been successful in getting my full $4,000.00 refund.  

Finally after many false promises and being told that they were going to take care of the situation, I now have filed a dispute with my credit card company, attorneys general offices in Calfornia and New Mexico and filed multiple online consumer complaint sources.

Vince Nava at Zillow told me 6 months ago and 3 months ago that he agreed with me and that they would rectify the account, but it would take them a month to get me my money back. This has not happened. I called and left messages and they didn't return my calls - claiming they did not get calls. My contacts are by phone since they were not willing to do things by email. Zillow has taken over $4,000.00 from me without authorization. Be aware that they will promise to fix things or give you more and better service, but they will not follow up or keep their word to fix problems, fulfill promised refunds or make the situation better.  Lots of lip service and lies from this company.

If you are called or emailed by Zillow, Trulia or anyone identifying themselves to be with Premier Agent, do not talk to Vince Nava, Sandra Hanson (Success Manager Agent Care), Alex Grace or Brittany Fisher!!


This report was posted on Ripoff Report on 05/10/2017 10:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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