ZIM Internacional Shipping Zim Internacional Shipping Agent in Mexico: Tierramaraire Begging for refund

ZIM Internacional shipping company and their agent in Mexico  Tierramaraire Do not do business with this compan. Stay away warning. We used a shipping container from Florida to Mexico.  When the container arrived to Veracrus,  my household goods were held hostage at the port of entry in Veracruz.

We were told that the shipping container was not going to leave the pier and be delivered to our home unless we paid $1,000 dollars or 19,000 pesos. My household goods were worth $50,000 dollars. The container was completely insured. The total of the insured value of the container and goods was $50,000.  Zim and their agent in Mexico: Tierramaraire refused to let my household goods leave the Veracruz pier until I provided proof of the $1,000 deposit. Y talked to their agent.

I’m completly fluent in Spanish. He assured me deposit was going to be retuned in 3 weeks without any complications. My household goods were being held hosgage. We had no choice but to pay the money. The container arrived home and returned to the Veracruz pier very quickly.  All our household goods were unloaded in 2 hours.  What happened after that was a nightmare. Tierramaraire refused to return my deposit. They demanded proof of my deposit.

They stated that I had to show them that the money was deposited into their bank account. I had to get receipt confirmation of the bank transfer.  They stated that because the complete deposit bank account number was not listed, I never made the deposit. My bank stated that this is done for security reasons. I had to return to my bank to get proof of the $1,000 money transfer.  I also had to send them copies of their own emails showing that they had acknowledged the receipt of my deposit.

After sending them copies of the 2 banks deposits  to their account and copies of their own email, this "company” could not deny that the deposit was sent and deposited in their bank account. After this more delays. They start  the more delays tactic. I had to fill a reimbursement form. I filled the reimbursement form completely  in my own handwriting. They refused accept it.

They stated that it needed to be typed. I typed the form and emailed it to them. Now, I thought , no more excuses .  They stated that one more complete week was necessary for my refund. Seven weeks after they received my deposit I finally received the $1,000 refund. After fighting  for 7 weeks of excuses.