Report: #1385906

Complaint Review: Zipcar

  • Submitted: Sun, July 16, 2017
  • Updated: Sun, July 16, 2017
  • Reported By: Nic — Ottawa Oregon Canada
  • Zipcar


Zipcar Ripoff, Does Not Provide a Useful Service Nationwide

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Signed up for this service in late May, never received the first zipcard after 2.5 weeks, after sending it to my address (a house) in Ottawa, Canada. After that time, called, received a polite but useless "we're sorry, we don't know what happened, we can send it again?" to which I responded yes. Received an email saying it was sent, however, another 2 weeks later, zipcard has still not arrived. Called back, received another polite but useless statement, and another offer to send out a THIRD zipcard. After sending it to a second address, another house, in Toronto, Canada, I waited another 2 weeks to see if it arrived. I'm not sure if I have the patience of a saint, or am just a moron, because of course the third card never came. I called back, only for them to say they couldn't courier it, and the best they could do was to send out a FOURTH zipcard. At this point I gave up, because after almost 2 months this is now a waste of my time, and was clear to me this problem wasn't getting resolved. Of course I said I wanted to close my account, and wanted a refund of my membership fee, which supposedly would be refunded to my card within 3-5 business days. Just like the card which didn't arrive within 5-7 business days, the refund also did not arrive. Had to call back (if you're keeping track this is the 6th time, some other calls were made along the way) only for them to say that there was some problem with the account and the refund is now "pending". If it doesn't arrive in another week, I will be more than livid. Do not sign up for this fraudulent business.

This report was posted on Ripoff Report on 07/16/2017 09:03 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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