Report: #1151577

Complaint Review: ZipCloud - Internet

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Submitted: Mon, June 02, 2014
Updated: Mon, June 02, 2014
Reported By: Wes — Rockfield Kentucky

Author Not Confirmed

Why?

ZipCloud Internet USA

Phone:
Web: www.zipcloud.com
Category: Internet Services

ZipCloud AKA MyPCBackup and JustCloud false advertising, bait & switch. Internet

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As a few others have stated, ZipCloud, who also goes by a few other aliases such as MyPCBackup and JustCloud are an absoulte scam. Everything is hidden until you make an account, then you are able to see their list of "upgrades" which are overpriced and should be included with any decent backup solution to begin with.

The biggest complaint is their "unlimited" account. It is not unlimited by any stretch of the imagination. I migrated a ton of data to a home NAS box and I wanted an online backup solution as well. I moved 1.6tb over the course of a few weeks thanks to their blistering speeds (sarcasm). For the next month or so I added a few files that would backup daily. For the next few months I didn't have any data that would be worthy of backing up. Today I started having trouble with my NAS and I wanted to check that my backup was complete. I installed the local client on my computer and tried to backup, but the backup kept stopping after 10-15 seconds. I wrote support and asked for some assistance. Their reply really shows the kind of company that they are.

Hi **********,

Thank you for your email.

I am sorry to inform you that a temporary hold has been placed on your account which will prevent any further backup.

Regrettably this is due to a breach of our terms and conditions and specifically our Fair Usage Policy.

14. Termination and Fair Use Policy

If you have purchased a Zip Cloud Product or Service that is inappropriate for your actual usage, Zip Cloud may require you to switch to an appropriate Zip Cloud Product or Service which may result in your having to pay Zip Cloud additional fees for use of the appropriate product or to terminate your purchased Zip Cloud Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your Zip Cloud subscription.

We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account.

(www.zipcloud.com/terms)

---

Put basically, your account has reached our fair usage dynamic limit. This dynamic limit is calculated by taking the average backup space used of our highest users who have uploaded 100mb or less in the last 30 days. Essentially these are Unlimited users who have finished their backup and the bulk of their data, that they chose the Unlimited Plan for, is uploaded. Regrettably your account has exceeded this dynamic limit by 50GB.

I appreciate this will come as an inconvenience, allow me to explain the options available to you as of now:

To continue backing up we recommend upgrading to a Zip Cloud Home Office plan, you will find this plan suits your backup needs much better as a heavy user. You can view more about what this plan will offer here:www.zipcloud.com/business If you choose to upgrade, any funds you have outstanding on your current plan will of course go towards the upgrade, here is the link to make the upgrade: http://secure.zipcloud.com/bizupgrade
If you do not wish to backup anything further you can continue on your current plan and access your backed up files as normal.
If you wish to delete some files and folders to free up space this will remove the temporary hold.
If you want to cancel the account we will issue a pro rata refund for the unused time on the account.

I thank you in advance for your co-operation on this matter. Please let me know how you wish to proceed.

Kind regards,

Ralph M****,

The Zip Cloud Team

www.zipcloud.com

Stay away from this company. Pay the little extra for a reputable backup solution and not deal with this headache.

This report was posted on Ripoff Report on 06/02/2014 03:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zipcloud/internet/zipcloud-aka-mypcbackup-and-justcloud-false-advertising-bait-amp-switch-internet-1151577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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