Complaint Review: Zoe Aubrey
Zoe Aubrey aka Zoe Aubrey at Shopify Item shipped to me is nothing like the description/picture on their website. It's a cheap paper replica. I requested a refund and address to ship the item back and the company will not respond to my emails. That's their only method of contact. Internet
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On March 18, 2017, I placed an order online with the company Zoe Aubrey, for a cute black cat clock. The item was supposed to be made of durable plastic. Instead, what was shipped to me 45 days later, was a flimsy, thin paper-like cardboard cat. The thin plastic sheeting on the paper/cardboard cat was bubbling up and this item looks nothing like the image on the company's website. I contacted the merchant expressing my complete disappointment and the contact Zoe said there was a fire somewhere and made excuses as to why the item wasn't what was described on the company website. I requested to ship the item back to the merchant and get a full refund, and the merchant only made more excuses and then requested I send her pictures of the item I received. She offered to send a replacement, but when I asked if the item would be made with the same horrible material (paper-thin cardboard), she stopped replying and now refuses to answer my emails requesting a refund in full. What this company is selling is pure crap and the description on the website is a complete lie. I just want my money refunded in full and to be done dealing with them, as they obviously don't care about their customers when they're so deceptive.
This report was posted on Ripoff Report on 05/12/2017 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zoe-aubrey/internet/zoe-aubrey-aka-zoe-aubrey-at-shopify-item-shipped-to-me-is-nothing-like-the-descriptionp-1372911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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