Zonealarm Worst chatservice ever! 959 Skyway Rd #300, Nationwide

Today the 19 of juli 2014, I contacted zonealarm about a update matter. Mr Trent did not no where he was talking about so the conversation went a little mixed up. What was going on, Mr trent ( if it is his real name ) said to me that version 131.211.000 was the latest version but I installed version 132.015.000. Zonealarm did not update my paid version so I did not have the latest stable version.This was his answer: I am sorry for the inconvenience. Unfortunately not all versions are pushed through Update. but like I stated in our last chat version 13.1.211.000 is the latest full download we have ( WRONG ). So mister Trent is wrong and is working in the wrong place! I quit using Zonealarm right now! What a waste of service and program ( guess i'm going back to Comodo ).this was the last he said: Trent M.: Is there anything else I can assist you with today? What a way to stand by a consumer!Trent M.: All right, ***, have a great day!
Trent M.: Thank you for chatting with me. We welcome your feedback: please CLICK HERE to complete our Exit Survey or click the Exit Chat button.

So goodbye to you Zonealarm and that thanks to mister M Trent you have a good day too.

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Trent M.: Thank you for contacting ZoneAlarm Live Chat. How may I help you today?
Jim: Trent here I am again
Jim: something went wrong
Jim: I've got a question why does the program not update to the latest version?
Jim: My latest version says 131.211.000 ( follow me ) the latest version on the website is 132.215.000 but the program wont update to the latest version
Trent M.: Hello Jim, I am sorry for the inconvenience. Unfortunately not all versions are pushed through Update. but like I stated in our last chat version 13.1.211.000 is the latest full download we have.
Jim: So i made my own steps and now its ok ( but when my period is down I will uninstall ZA Pro and wont continuing using your products.
Jim: As you can see the latest product is: ZoneAlarm with Antivirus version: 13.2.015.000 ZoneAlarm license key:  Vsmon version: 13.2.15.0 Driver version: 13.1.123.0 Antivirus engine version: 8.3.4.4 Antivirus signature DAT file version: 1153912064
Jim: and not the one you mention
Jim: Security is a huge matter to me! so thats why i decide not to go on after the period I paid for

Trent M.: Is there anything else I can assist you with today?
Jim: No you dont but I will contact your boss after this chat with you
Trent M.: All right, Jim, have a great day!
Trent M.: Thank you for chatting with me. We welcome your feedback: please CLICK HERE to complete our Exit Survey or click the Exit Chat button.

Trent M.: I am ending this chat session. If you have any other issues, feel free to open a new chat via the Support page. Thank you for using ZoneAlarm Live Chat.
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